Process Improvement Engineer

Courtyard, Inc.; New Castle, Northern (DE, KY); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% match

$100 monthly dogfooding stipend

Employee wellness programs

Fully remote work option

Job summary

Courtyard Inc. seeks a Process Improvement Engineer to architect and optimize its vault and logistics network at scale.

You will design workflows, layouts, labor models, and material flow across receiving, intake, storage, picking, packing, and shipping to increase throughput and reduce costs. You’ll work with Vault Operations, Engineering, and Product to translate operational reality into scalable automation and infrastructure.

Qualifications

• 5+ years in process improvement engineering or related field.
• Hands-on fulfillment center, warehouse, or logistics network experience.
• Strong basis in process engineering, workflow design, and modeling.
• Comfort using data to drive throughput, capacity, and cost decisions.
• Experience with warehouse systems, automation, or facility design preferred.
• Ability to design systems and validate them on the floor.
• Strong cross-functional communication with technical and non-technical teams.
• Builder mentality and comfort operating in ambiguity.
• Experience supporting facility launches and automation initiatives.

Responsibilities

• Engineer end-to-end workflows across receiving, intake, storage, picking, packing, and shipping to optimize throughput and labor efficiency.
• Define SOPs, performance benchmarks, and staffing plans aligned to volume forecasts.
• Design warehouse and vault layouts, including slotting strategy and travel paths.
• Lead implementation of automation, tooling, and WMS enhancements.
• Translate operational requirements into system design inputs and data models.
• Build and analyze operational models to identify bottlenecks and cost drivers.
• Define KPIs and run pilots to validate improvements before scaling.
• Produce SOPs and training materials to ensure consistency on the floor.

Skills

Process improvement

Industrial engineering

Logistics engineering

Data-driven decisions

Cross-functional comms

Facility launches

Automation awareness

Workflow design

Operational modeling

Job description

Courtyard.io is one of the fastest-growing collectibles startups. From cards to coins, we're making it faster, easier, and more exciting than ever to discover, collect, and cash out instantly.

We're not just another marketplace. With thrilling pack rips, instant liquidity, and seamless vaulting, Courtyard.io delivers the ultimate collecting experience. Whether you're investing, trading, or curating your dream collection, we've built a platform that's trusted, simple, and built for speed.

And we're just getting started. We're hiring across all functions to push the boundaries of what's possible in collectibles and digital ownership.

Job Summary

We're looking for a Process Improvement Engineer to architect and optimize how Courtyard's vault and logistics network operates at scale. This role owns the design of workflows, facility layouts, labor models, and material flow across receiving, intake, storage, picking, packing, and shipping. You'll apply engineering methods, data, and systems thinking to increase throughput, reduce cost per unit, improve accuracy, and support rapid expansion across new vault launches.

You'll work closely with Vault Operations, Engineering, and Product to translate operational reality into scalable systems, automation, and infrastructure. This role sits at the intersection of physical operations and systems design, ensuring Courtyard can grow volume and categories without growing complexity, cost, or risk.

Person must live within a commutable distance of New Castle, DE

What You'll Do

• Engineer end-to-end workflows across receiving, intake, storage, picking, packing, and shipping to optimize throughput, accuracy, labor efficiency, and space utilization.
• Define standard operating models and performance benchmarks across vaults.
• Develop labor standards, capacity models, and staffing plans tied to volume forecasts.
• Design warehouse and vault layouts, including slotting strategy, workstation design, travel paths, and material flow.
• Support long-term network planning and new vault design, including throughput modeling and space requirements.
• Lead operational design for new facility launches from concept through stabilization.
• Evaluate, model, and implement automation and tooling (scanning workflows, conveyor systems, sortation, robotics, WMS enhancements).
• Partner with Engineering and Product to design operational systems, data models, and tooling that reflect real-world workflows.
• Translate operational requirements into technical specifications and system design inputs.
• Build and analyze operational models to identify bottlenecks, constraints, and cost drivers.
• Define KPIs and instrumentation to measure flow, productivity, quality, and utilization.
• Run experiments and pilots to validate improvements before scaling.
• Lead improvement initiatives from design through implementation and adoption
• Produce SOPs, training materials, and engineering documentation to support consistency.
• Act as the technical bridge between operators on the floor and software / product teams.

What You'll Bring

• 5+ years experience in process improvement engineering, industrial engineering, logistics engineering, or similar roles.
• Hands-on experience in fulfillment centers, warehouses, or logistics networks.
• Strong foundation in process engineering, workflow design, and operational modeling.
• Comfort using data to drive decisions (throughput modeling, capacity planning, cost analysis).
• Experience with warehouse systems, automation, or facility design preferred.
• Ability to operate at both strategic and ground level - designing systems and validating them on the floor.
• Strong cross-functional communication skills with technical and non-technical teams.
• Builder mentality with comfort operating in ambiguity.
• Experience supporting facility launches, layout design and automation initiatives.

What You'll Get In Return

• A dynamic and engaging environment focused on fostering real growth and innovation
• Opportunities to create amazing products that our customers truly love and value
• Comprehensive health insurance packages with dependent coverage
• Competitive salary with ample opportunities for career advancement and development
• Enjoy the flexibility of a fully remote work environment
• 401(k) plan with a 4% employer match to help you plan for the future
• $100 monthly dogfooding stipend to support trying out our products firsthand
• Access to employee wellness programs designed to support your overall well-being

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Courtyard Inc.'s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with