Supervisor, Vault Support

Collectors; New Castle (DE); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation flexibility

Holiday Pay

Employee Discounts

Fun Working Environment

Job summary

Collectors is seeking a Support Supervisor to join the Vault operations team in New Castle, DE. You will supervise inventory control, photography, title editing, and operational support, guiding on-site and remote staff to sustain performance.

You will own safety, quality, productivity, and KPI delivery while partnering with senior leaders to improve workflows and drive accuracy. This is an onsite role, Monday–Friday, 7:00am–4:30pm.

Qualifications

• Minimum 5+ years in a managerial role in an operations environment.
• Strong leadership and team development capabilities.
• Excellent communication with internal and external stakeholders.

Responsibilities

• Supervise and develop Vault support teams onsite, leading on-site and remote staff.
• Monitor inventory levels, capacity, and accuracy.
• Support daily workflows through Supply Chain to meet volume and SLA goals.
• Identify root causes of shrink and inventory variances.
• Collaborate with senior leadership on KPIs, reporting, and business updates.
• Improve workstreams to boost productivity and accuracy.
• Lead training programs and onboarding to drive best practices.
• Oversee project management for Operations and related departments.
• Manage safety, staffing, training, and performance of hourly employees.
• Schedule tasks and monitor staff productivity to meet KPIs.
• Champion safety, attendance, and security policies.

Skills

Leadership

People management

Data-driven problem solving

Project management

Communication

Education

Bachelor's degree or equivalent work experience

Tools

WMS (Warehouse Management Systems)

Excel

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a Support Supervisor to join the team at our Vault facility.

You’ll report to the Head of Vault Operations and work onsite from our New Castle, DE facility, Monday through Friday from 7:00am to 4:30pm.

Onsite Requirement

This role requires you to be onsite in the office 5 days per week.

What You’ll Do

• Supervise, schedule, and develop teams across all Vault support functions (Inventory Control, Photography, Title Editing, and Operational Support), leading on-site and remote staff to drive continuous operational performance
• Lead all aspects of Inventory Control, monitoring inventory levels, capacity, and accuracy
• Support Operations on daily workflows through Supply Chain, helping ensure volume and SLA goals are met
• Identify root causes on items related to shrink and inventory variances
• Support and partner with senior leadership and key stakeholders on business updates, reporting KPIs, and business results
• Partner and collaborate with business partners to continually improve workstreams and processes to improve productivity and accuracy
• Lead and support training programs, including onboarding and operational improvements that result in best practices, improved workstreams, and innovation implementation
• Support project management for Operations and peripheral departments supporting operations
• Manage the safety, staffing, training, and overall performance of hourly employees across all teams
• Monitor staff productivity and assign tasks as needed
• Own and deliver on Safety, Quality, Productivity, Throughput, and Service KPIs
• Act as a knowledgeable and accessible resource for team members
• Ensure proper procedures are followed and devise techniques to improve team efficiency
• Lead by example and champion all company policies, including safety, attendance, and security

Who You Are

• 5+ years of experience in a managerial/supervisory role in an operations environment
• Bachelor's degree in a related field or equivalent work experience
• Strong verbal and written communication skills
• Proficient in Warehouse Management Systems (WMS), with a strong understanding of inventory management, order fulfillment, and shipping processes
• Dependable, personable team player who works well with internal and external stakeholders
• Data-driven problem solver (Excel/Sheets experience) with an understanding of the business implications of decisions
• Comfortable multitasking and prioritizing in a fast-paced environment with little room for error
• Influential leader who can inspire and motivate others and drive change
• Strong project management and organizational skills
• Familiarity with standard concepts and practices within trading cards, tickets, and other collectibles

Salary Range: $68,000 - $75,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to support employees' future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Fun Working Environment: Team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.