Process Improvement Director (US)

Elevance Health; Indianapolis (IN); Hybrid; USD 110,000 - 198,000; Full time

Job summary

Elevance Health is seeking a Process Improvement Director to lead enterprise-wide Lean Six Sigma initiatives, driving operational excellence and best-practice deployment across the organization.

The role requires a BA/BS with 10+ years of process improvement, Black Belt or equivalent experience, and healthcare payer exposure. The position blends in-office collaboration (3 days/week) with flexible work arrangements and a strong focus on measurable outcomes.

Qualifications

• Requires a BA/BS in a related field with 10+ years in process improvement.
• Lean Six Sigma Black Belt certification or equivalent advanced experience.
• Experience in healthcare payer space is highly preferred.

Responsibilities

• Lead enterprise-wide continuous improvement using Lean Six Sigma.
• Develop and implement best practices to drive measurable outcomes.
• Create metrics to track performance and drive enterprise-wide improvements.
• Direct project teams and collaborate with stakeholders across functions.

Skills

Lean Six Sigma

Black Belt

Cross-functional leadership

Data-driven decision making

Process mapping

Education

BA/BS in related field

Tools

BPMN

Job description

Process Improvement Director

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Process Improvement Director is responsible for leading enterprise-wide continuous improvement efforts through the application of Lean Six Sigma methodologies, process optimization strategies, and operational excellence principles. The ideal candidate will have deep knowledge of Lean Six Sigma tools and techniques, Black Belt certification or equivalent advanced experience, to identify opportunities for improvement, develop and implement best practices and continuous improvement to drive measurable business outcomes.

How You Will Make An Impact

• Proactively identifies opportunities for improvement.
• Researches, develops, and implements related best practices.
• Develops metrics to track performance and goal achievement.
• Serves as internal consultant relative to continuous improvement initiatives.
• Identifies and develops plans to improve performance to be incorporated enterprise wide.
• Organizes and directs project team members.
• Travels to worksite and other locations as necessary.

Minimum Qualifications

• Requires a BA/BS in a related field and minimum of 10 years of process improvement experience with planning, project management, business analysis, and leadership role experience. or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities And Experiences

• Healthcare payer space strongly preferred.
• Deep knowledge and experience applying Lean Six Sigma tools and techniques, Black Belt certification or equivalent structured problem-solving methodologies to solve complex business problems strongly preferred.
• Strong end-to-end thinking, including identifying impacted stakeholders, assessing downstream implications, and driving cross-functional alignment preferred.
• Demonstrated ability to develop and present data-driven business recommendations, including cost/benefit, risk, opportunity, and tradeoff analysis preferred.
• Strong evidence-based reasoning, using data, benchmarks, case studies, and other relevant information to support recommendations preferred.
• Ability to translate complex analysis into clear, executive-level insights and recommendations preferred.
• Strong project leadership and ownership, with the ability to independently drive projects while effectively leveraging and coordinating project team members preferred.
• Ability to manage multiple priorities and projects, balancing hands-on execution with project and stakeholder leadership preferred.
• Process mapping experience using Business Process Model and Notation (BPMN) or flowchart shapes preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $110,160 to $198,288.

Location(s): Connecticut, Illinois, Maryland, New York, and Virginia.

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.