Collateral Processor Specialist - Retail Bank Operations

PNC Financial Services Group, Inc.; Miamisburg (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability protection

401(k) with match

Pension & stock purchase

Dependent care reimbursement

Backup care

Adoption & surrogacy support

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. seeks a professional to support Retail Bank Operations, focusing on collateral processing, document handling, and cross-functional collaboration to ensure accurate, timely transactions.

The role requires strong attention to detail, mortgage documentation knowledge, and organizational skills, with a Monday–Friday schedule 7:00 am–4:00 pm ET. You will work with internal partners to resolve exceptions, review transactions, and contribute to process improvements

Qualifications

• Strong attention to detail and accuracy.
• Critical thinking and problem-solving abilities.
• Experience with mortgage documentation processes and requirements.
• Familiarity with financial operations and regulatory expectations.

Responsibilities

• Utilizes standard procedures to execute complex or escalated collateral processing activities.
• May have specific responsibility for a specialized product or functional area.
• Processes collateral activities, including perfections, continuations and releases, per established policies and regulations.
• Partners with internal/external business partners to route communications, documents, or actions to complete transactions.
• Identifies and resolves exceptions and escalates appropriately.
• Interacts with customers and manages assigned accounts or portfolios.
• Ensures materials and documentation are available to complete transactions.
• Supports training of new employees and junior team members.
• Provides responses and documentation to inquiries and ad hoc requests.
• Performs complex research and reviews unique transactions and related documents.
• Verifies work for completeness, accuracy, and policy conformance.

Skills

Excel Experience

Attention to Detail

Critical Thinking

Mortgage Documentation Knowledge

Organizational Skills

Education

Associates

Job description

Position Overview

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Schedule

Monday - Friday 7:00 am - 4:00 pm ET

Preferred Skills

• Excel Experience
• Attention to Detail and Accuracy
• Critical Thinking
• Mortgage Documentation Knowledge
• Organizational Skills

Job Description

• Utilizing standard procedures, executes complex or escalated collateral processing activities.
• May have specific responsibility for specialized product or functional area.
• Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations.
• Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
• Identifies and may resolve exceptions and escalates appropriately.
• May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Facilitates, coordinates and supports training and of new employees and junior team members.
• Provides responses and documentation to inquiries and ad hoc requests.
• Completes complex research.
• Provides feedback on workflow and work received.
• Reviews unique transactions and related documents.
• Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.
• Monitors and drives report validation and analysis.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Preferred Skills: Business Administration, Corporate Finance, Documentations, Economic Policy, Investment Management, Legal Operations, Real Estate, Trading Strategies
• Competencies: Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures
• Work Experience: Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education: Associates
• Certifications: No Required Certification(s)
• Licenses: No Required License(s)
• Language Assessments: No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $41,250.00 – $68,750.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

Paid Time Off

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.