Process Improvement Coach

FNBO - First National Bank of Omaha; Omaha (NE); Hybrid; USD 82,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with matching contributions

Time Off Programs

Health Savings Account (HSA)

Job summary

FNBO - First National Bank of Omaha is seeking a Senior Associate, Continuous Improvement – Banking to lead process improvement initiatives across the Banking division. You will identify gaps, design solutions, and implement changes with risk controls, working independently to deliver measurable results.

The role requires expertise in Lean/Six Sigma, project management, and change leadership within a regulated banking environment.

Qualifications

• Bachelor’s degree or higher in a business/finance/ops field.
• 5–7 years of experience in operational excellence or process improvement.
• Experience in banking operations and regulatory environments.
• Ability to lead cross‑functional initiatives and deliver measurable results.

Responsibilities

• Lead process improvement projects using Lean, Six Sigma, PDCA, and related methodologies.
• Identify and scope initiatives, map processes, and design streamlined workflows.
• Collaborate with IT and risk/compliance teams to ensure controls and tech enablement.
• Coach teams and manage change to sustain improvements.

Skills

Lean

Six Sigma

Project management

Process mapping

Change management

Facilitation

Analytical thinking

Regulatory banking knowledge

Communication

Stakeholder engagement

Education

Bachelor's degree in Business, Finance, Operations Management, or related field

Master degree in Business Administration, Finance, or related field

Tools

Lean Six Sigma tools

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.Summary of the Job:The Senior Associate, Continuous Improvement – Banking is an individual contributor responsible for leading process improvement initiatives and driving operational efficiency within the Banking division. This role works independently to identify operational gaps, design solutions, and implement improvements that enhance operational effectiveness while maintaining appropriate risk controls. The position requires strong expertise in continuous improvement methodologies and the ability to collaborate across functions to deliver measurable results. The role will lead process improvement projects, coach team members as they adopt new ways of thinking and working, and serve as a resource for continuous improvement methodologies and best practices.This role is ideal for an experienced operational excellence professional who brings practical expertise in process improvement within a regulated banking environment. The ideal candidate solves complex problems independently, serves as a resource for colleagues, and delivers results through effective collaboration and influence.About This Role:Key ResponsibilitiesOperational Excellence & Process ImprovementIdentify and scope potential continuous improvement initiatives within BankingProvide input to decision makers about the feasibility of initiatives, projected benefits (impact and effort)Lead process improvement projects using established operational excellence methodologies (Lean, Six Sigma, etc.)Conduct process mapping and analysis to identify inefficiencies and improvement opportunitiesDesign and implement streamlined workflows that improve efficiency while maintaining risk controlsUtilize Lean, Six Sigma, PDCA, and other improvement methodologies to deliver improvements in quality, delivery, productivity, cost, customer experience, and employee experienceDevelop and track metrics and KPIs to measure process effectiveness and improvement outcomesCreate standardized work processes and documentation to sustain improvementsFacilitate value stream mapping sessions with cross-functional teamsCollaborate with IT and automation partners to identify opportunities for technology enablementRisk & Compliance IntegrationApply knowledge of banking regulations to ensure operational processes maintain complianceDesign process improvements that balance efficiency with appropriate risk controlsPartner with Risk and Compliance teams to validate process changes meet regulatory requirementsDocument control points and procedures to support audit and examination readinessProject Leadership & ImplementationLead assigned operational improvement projects from assessment through implementationDevelop project plans, timelines, and communication materials for improvement initiativesFacilitate workshops and working sessions with stakeholders to gather requirements and build consensusCreate training materials and conduct training sessions to support adoption of new processesDemonstrate strong leadership competencies and application of skills that exhibit effective decision-making and emotional intelligence to ensure successful implementation of projectsDemonstrate the ability to adapt to project changes related to scope, schedule, workflow, and/or system/process optimization needs as appropriateCoordinate the activities needed to support multiple implementations and teamsChange Management & AdoptionIncorporate change management strategies into initiative management, communication, and interactions to ensure adoption and sustainability of improvementsBuild stakeholder engagement and readiness throughout improvement initiativesCreate training materials and conduct training sessions to support adoption of new processesSupport implementation of daily management practices (huddles, visual management) as appropriateEnsure improvements are sustained through structured change management approachesCoaching, Culture & Capability BuildingCoach and support leaders and team members as they adopt continuous improvement mindsets, skills, and behaviorsDevelop continuous improvement capabilities within teams through hands-on coachingCoach others on the use of continuous improvement tools including root cause analysis (RCA) and problem-solving methodologiesServe as a resource and advisor to colleagues on process improvement methodologies and best practicesFoster a culture of continuous improvement within OperationsSupport teams in adopting problem-solving mindsets and behaviors aligned to continuous improvement principlesPromote employee engagement in identifying and implementing improvementsCollaboration & Advisory SupportServe as a resource and advisor to colleagues on process improvement methodologies and best practicesPartner with operational leaders to assess processes and recommend improvement opportunitiesBuild effective relationships across Operations, Risk, Compliance, and Technology teamsResearch industry best practices and share insights with the teamSupport the development of operational excellence capabilities within the operations teamThe Ideal Candidate for This Role:Qualifications & ExperienceRequiredBachelor degree in Business, Finance, Operations Management, or related field5-7 years of experience in operational excellence, process improvement, banking operations, or related areasDemonstrated success leading process improvement projects and delivering measurable resultsWorking knowledge of banking regulations and compliance requirementsStrong analytical skills with ability to analyze data and translate findings into actionable recommendationsProven project management skills with experience leading cross-functional initiativesProficiency with process improvement methodologies (Lean, Six Sigma, or similar)Passionate and driven to create a culture of continuous improvementDemonstrated expertise in scientific problem solving and group facilitationAbility to coordinate the activities needed to support multiple implementations/teamsSelf-starter; able to manage through ambiguity, work independently, and adapt to changing circumstancesStrong influencer with robust interpersonal and trust-building skills; compassionate, empathetic, and highly self-awareProven experience guiding meaningful change in a diverse environment, remaining positive and persistent in the face of adversityPreferredMaster degree in Business Administration, Finance, or related fieldProfessional certifications such as Lean Six Sigma (Green Belt or Black Belt), PMP, or related credentialsContinuous improvement project management experience in financial services or regulated environmentsExperience with banking technology platforms and automation toolsExperience implementing process improvements in financial services or regulated environmentsAdditional SkillsProcess Design & Optimization: Expert knowledge of process mapping, analysis, and improvement methodologiesCommunication: Explains difficult or sensitive information clearly; works to build consensus among stakeholdersFacilitation: Leads workshops and working sessions to gather input and drive decision-makingTechnical Acumen: Comfortable evaluating technology solutions and partnering with IT teamsInfluence: Achieves results through collaboration and influence rather than direct authorityCandidates must possess unrestricted work authorization and not require future sponsorship.Compensation:Compensation range (base pay): $81,662.00-$134,741.00This role may have a specific starting pay within this range.Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Work Environment:It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.Benefits Overview:We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .For additional information regarding compensation and benefits, e-mail FNBO at [e-mail] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.Job number: R-20261667Equal Opportunity & Belonging:FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.Learn more here.FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.Click here to download 'EEO is The Law' Self-Print PosterClick here to download 'EEO is The Law' Supplement for Federal ContractorsClick here to download 'EEO is The Law' GINA SupplementFNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDICFNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.