Process Improvement Analyst

LUMA Energy; San Juan (PR); On-site; USD 70,000 - 95,000; Full time

Job summary

LUMA Energy in San Juan, Puerto Rico seeks a PMO/Process Improvement professional to analyze and optimize project management processes, maintaining standards and ensuring compliance. You will design future-state processes, monitor improvements, and coordinate with business process owners to drive efficiency.

The role requires experience in process improvement, project management, data analysis, and Six Sigma/Lean methods, with strong communication in English and Spanish.

Qualifications

• Bachelor's degree in Industrial Engineering, Project Management, Business Administration or related field.
• 3 years’ experience in technical writing or working with documents, policies, SOP creation and implementation.
• 3 years’ experience in process improvement.
• 1 year of experience in project management.
• Experience in data analysis, reporting, process improvement, business strategic support and other analytical functions.
• Experience using business systems or analytic platforms.
• Experience with Six Sigma and Lean management.
• Experience in energy utility or EPC environment would be asset.
• PMO experience would be asset.

Responsibilities

• Facilitates, documents, and maintains PMO processes, standards, and procedures and identifies gaps.
• Measures performance and recommends optimizations to strengthen operational effectiveness.
• Designs and maintains process assets, standards, and procedures reflecting current needs.
• Monitors processes and tools to identify improvement opportunities and tracks effectiveness.
• Identifies regulatory gaps and ensures recommendations are integrated and compliant.
• Reports progress to the Senior Manager, PMO and maintains stakeholder relationships.
• Prepares training content for workshops on new or modified processes.
• Supports implementation of Project Management software tools and data analytics needs.
• Follows company policies and participates in storm restoration tasks as needed.

Skills

Project management

Process improvement

Analytical thinking

Communication

Data analysis

Six Sigma

Lean management

PMO coordination

Education

Bachelor's degree in Industrial Engineering

Bachelor's degree in Project Management

Bachelor's degree in Business Administration

Tools

Microsoft Project

MS Office/Excel

Visio

Job description

At LUMA, we are proud to have people who embody the commitment to serve. We practice a “people first” culture and recognize the significant contributions our team makes to the company’s performance. LUMA is it's people—people who work hard and give their best effort so we can achieve our service goals for Puerto Rico.

Our mission is to provide you with reliable electric power and to transform the system that lights up every home, every business, every corner of Puerto Rico. At LUMA, people come first, and safety is the foundation of everything we do.

Job Summary

Facilitates, documents, and maintains business and project management processes, standards, and procedures while analyzing current practices to identify gaps and design future state improvements. Measures performance and recommends optimizations that strengthen operational effectiveness and ensure compliance.

Job Description

• Assesses Capital Programs’ project management and business processes by analyzing current‑state practices, identifying gaps, and comparing against best practices; recommends actionable strategies to refine processes and guide future‑state design.
• Designs and develops process organizational process assets -including processes, standards, and procedures- and evaluates and maintains them to ensure they reflect current operational needs and support future enhancements.
• Monitors processes, standards, tools, forms, and templates to identify short‑and long‑term improvement opportunities; compares performance against industry best practices and tracks the effectiveness of implemented changes.
• Identifies regulatory and legislative gaps, prepares recommendations for PMO review, corroborates auditor requests by ensuring their recommendations are integrated, and reviews cross‑functional standards adherence with the Senior Manager, PMO to maintain compliance and alignment.
• Reports process‑improvement status and outcomes to the Senior Manager, PMO and maintains effective relationships with business process owners, project management teams, and other stakeholders to ensure alignment and support throughout improvement efforts.
• Prepares training content and approaches in partnership with the training area for workshops on new or modified processes, ensuring materials effectively support adoption and understanding.
• Identifies functional requirements and supports the implementation of Project Management software tools that enhance project transparency and reporting, while interpreting and incorporating other departments’ data and analytics needs.
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Education

• Bachelor’s degree in Industrial Engineering, Project Management, Business Administration or related field.

Experience

• 3 years’ experience in technical writing or working with documents, policies, SOP creation and implementation.
• 3 years’ experience in process improvement.
• 1 year of experience in project management.
• Experience in data analysis, reporting, process improvement, business strategic support (interpreting key performance indicators (KPIs), metrics, forecast, statistical results) and other analytical functions.
• Experience using business systems or analytic platforms.
• Experience with Six Sigma and Lean management.
• Experience in an energy utility or EPC environment would be considered an asset.
• Experience working within a Project Management Office would be considered an asset.

Additional experience may substitute for required education when it aligns with the competencies and knowledge necessary for the role:

• Associate’s degree in Industrial Engineering, Project Management, Business Administration or related field may substitute when accompanied by a minimum of 5 years of experience performing similar functions and at least 3 years of experience performing a previous Analyst role.
• High School or equivalent (GED) when accompanied by a minimum of 8 years of experience performing similar functions and at least 5 years of experience performing a previous Analyst role.
• Process Development: Ability to design, map, and document business processes using standard methodologies. Evaluates current workflows to identify gaps and develops clear, efficient future‑state processes that support operational consistency and stakeholder adoption.
• Project Management Tools: Knowledge and experience with project management software tools support the responsibilities around identifying functional requirements and enabling transparency/reporting.
• Lean & Process Optimization: Knowledge and experience with Six Sigma, VSM, Kaizens, DMAIC, and Lean management support process evaluation, redesign, and continuous improvement.
• Analytical Thinking: Superior analytical and problem‑solving abilities directly align with assessing gaps, analyzing processes, designing solutions, and measuring effectiveness.
• Communication Skills: Excellent verbal and written communication skills (Spanish and English) are essential for reporting to leadership, presenting recommendations, facilitating workshops, and cross‑functional collaboration.

Licenses/Certifications

• Valid Driver's License
• Project Management Professional (PMP) or Program Management Professional (PgMP) certification is preferred.

Travel Requirements

• 40%

Physical Demands

• Stationary Position: Frequently
• Pushing/ Pulling/ Reaching: Seldom
• Kneel: Seldom
• Grab: Seldom
• Bend: Seldom
• Lift/Carry over: 0 - 15 pounds

Working Conditions

• Wet or humid: Seldom
• Working near or on moving mechanical parts: Never
• Working near or on heavy machinery: Never
• Working in high places: Never
• Exposed to fumes or airborne particles: Never
• Frequency of working in outdoor weather conditions: Never
• Work with electricity: Never
• Loud noise conditions: Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.