Process Improvement Analyst

Georgia Pacific; Jonestown (Lebanon County); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement plan

Paid time off

Educational assistance

Job summary

Georgia-Pacific, Jonestown, PA, seeks a Process Improvement Analyst to accelerate operational performance and product quality through hands-on process improvement, DOE, and data-driven actions. You will work with R&D, Quality, and Operations to qualify materials, implement production improvements, and translate findings into validated cost savings and compliant procedures.

You will lead DOE projects, manage change requests in PLEX, and ensure SOP/OPL updates across SharePoint, while coaching

Qualifications

• Bachelor's degree or 4 years of relevant experience in quality, process improvement, operations, or lab testing.
• Experience working in a manufacturing environment or laboratory testing setting.
• Demonstrated ability to document procedures and data and to communicate technical information to both technical and non-technical audiences.

Responsibilities

• Drive measurable improvements in yield, throughput, and cost by diagnosing recurring issues, developing and executing DOE, and implementing validated solutions.
• Lead raw-material qualification and NSR activities to support new product introductions and maintain specification integrity.
• Own the Change Request workflow in PLEX: intake requests, upload and track approvals, and ensure timely SOP/OPL updates in SharePoint so operations remain compliant and current.
• Maintain and improve product documentation and data integrity (BOMs, specifications) in PLEX and support SOP/OPL accuracy and accessibility on SharePoint.
• Provide timely, risk-based recommendations (release/scrap/rework) for hold items and record resolutions in PLEX to protect product quality and customer commitments.
• Collaborate cross-functionally to investigate customer complaints, lead root cause analyses, document corrective actions in PLEX, and close issues with clear preventive actions.

Skills

DOE

Root cause analysis

Documentation

Cross-functional collaboration

Statistical analysis

Education

Bachelor's degree or 4 years relevant experience

Tools

PLEX

SharePoint

ERP/Quality systems

Job description

Your Job

As the onsite Process Improvement Analyst for our Jonestown, PA Mailers facility, you will accelerate operational performance and product quality by applying hands-on process improvement, troubleshooting, and experimental design. You'll partner with R&D, Quality, and Operations to qualify materials, implement production improvements, and translate technical findings into validated cost savings and compliant procedures.

Our Team

You’ll join the Jonestown Mailers site team, working closely with Product Quality Specialists, R&D, and Operations in a collaborative, continuous-improvement environment. The team balances production delivery with product development and regulatory compliance to drive reliable, high-quality outputs.

What You Will Do

• Drive measurable improvements in yield, throughput, and cost by diagnosing recurring issues, developing and executing Design of Experiments (DOE), and implementing validated solutions.
• Lead raw-material qualification and New Substance Request (NSR) activities to support new product introductions and maintain specification integrity.
• Own the Change Request workflow in PLEX: intake requests, upload and track approvals, and ensure timely SOP/OPL updates in SharePoint so operations remain compliant and current.
• Maintain and improve product documentation and data integrity (BOMs, specifications) in PLEX and support SOP/OPL accuracy and accessibility on SharePoint.
• Provide timely, risk-based recommendations (release/scrap/rework) for hold items and record resolutions in PLEX to protect product quality and customer commitments.
• Manage lab equipment calibration and 6S standards in the R&D lab to ensure reliable test results and a safe, organized workspace.
• Collaborate cross-functionally to investigate customer complaints, lead root cause analyses, document corrective actions in PLEX, and close issues with clear preventive actions.
• Evaluate incoming raw materials against specifications, document results, and enable early invoice processing when contractual discounts apply.
• Train and coach plant personnel on updated product quality procedures and support maintenance of training logs with the Quality Manager.

Who You Are (Basic Qualifications)

• Bachelor's degree OR 4 years of relevant experience in quality, process improvement, operations, or laboratory testing.
• Experience working in a manufacturing environment or laboratory testing setting.
• Demonstrated ability to document procedures and data and to communicate technical information to both technical and non-technical audiences.
• Comfortable using common business systems (e.g., MS Office) and learning ERPs/quality systems used on-site.

What Will Put You Ahead

• 3+ years' experience in manufacturing, quality assurance, process improvement, or laboratory testing roles.
• Hands-on experience with PLEX, SharePoint, or other ERP/quality/document management systems.
• Experience designing and running DOEs, performing statistical analysis, and conducting root cause analyses.
• Proven experience writing/updating SOPs, conducting training, and executing change management.
• Familiarity with risk assessment techniques, calibration program oversight, and 6S/continuous-improvement methodologies.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).