Process Engineer - Operational Excellence

Hospital for Special Surgery; New York (NY); On-site; USD 151,000 - 230,000; Full time

Job summary

Hospital for Special Surgery is seeking a senior leader to drive end-to-end operational improvements and strategic planning across clinical and operational functions. The role requires deep expertise in healthcare operations, analytics, and workforce planning, with a track record of leading cross-functional initiatives and presenting to senior leadership.

Candidates should have at least 5 years of experience, a relevant advanced degree, and strong proficiency in MS Office and BI tools such as

Qualifications

• Bachelor’s degree in a relevant field.
• 5+ years of relevant professional experience.
• 3+ years in consulting, operational excellence, strategy, or equivalent.
• Experience managing projects end-to-end and leading cross-functional teams.
• Proficient with MS Office and data visualization tools.

Responsibilities

• Lead end-to-end operational improvement and strategic planning initiatives.
• Lead initiatives focused on care model redesign, organizational structure design, and workforce planning.
• Design and execute analyses and models to support data-driven decisions for executives.
• Develop and present recommendations to senior stakeholders and facilitate aligned decisions.
• Build performance metrics frameworks and conduct current- and future-state assessments.
• Develop analytical frameworks and models for staffing optimization and labor productivity.

Skills

Analytical skills

Presentation skills

Stakeholder management

Cross-functional leadership

Structured problem solving

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Engineering, Statistics, or related field

Master’s degree in related field

Tools

Tableau

Epic

Excel

Job description

How you move is why we’re here.
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless…
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $150,500.00 - $229,750.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Key Responsibilities

• Lead end-to-end operational improvement and strategic planning initiatives, including scoping, project management, implementation, and sustainment
• Lead initiatives focused on care model redesign, organizational structure design, and workforce planning across clinical and operational functions
• Design and execute complex analyses and models to support data-driven decision making; translate outputs into clear, leadership-ready materials tailored to executive audiences
• Develop and present recommendations to senior and cross-functional stakeholders; facilitate working sessions and drive groups to aligned decisions
• Build and maintain performance metrics frameworks; conduct current- and future-state assessments and root cause analyses
• Develop analytical frameworks and models to support staffing optimization, labor productivity analysis, and workforce process engineer decisions
• Partner with operational and clinical leadership to assess and design operating models that align capacity and resources to enterprise goals
• Serve as a point of escalation and subject matter resource for junior team members on analytical and project management questions
• Support development of executive presentations, implementation roadmaps, and governance materials
• Provide mentorship and day-to-day guidance to junior team members, supporting their development and contributing to a culture of continuous learning within OE

Education and Experience — Required

• Bachelor’s degree in Healthcare Administration, Business Administration, Engineering, Statistics, or a related field
• Minimum 5 years of relevant professional experience
• At least 3 years of consulting, operational excellence, strategy, or equivalent experience with increasing responsibility
• Demonstrated experience managing projects end-to-end and leading cross-functional teams
• Experience using MS Office Suite and data visualization tools to produce high-quality deliverables

Skills — Required

• Strong proficiency in analytical and presentation tools (e.g., Excel, PowerPoint, Visio)
• Ability to manage multiple complex projects, priorities, and deadlines with minimal oversight
• Strong verbal and written communication skills; ability to present confidently to senior leadership
• Structured problem-solving and critical thinking skills; able to synthesize ambiguous information into clear recommendations
• Demonstrated stakeholder process engineer and facilitation skills, including ability to influence without authority
• People process engineer or formal mentoring experience, with ability to set clear expectations and develop junior staff
• Strong understanding of operational KPIs across one or more care delivery areas
• Experience with workforce planning, labor productivity, or organizational design concepts
• Ability to navigate complex, matrixed organizations with multiple clinical and operational stakeholders

Skills & Experience — Preferred

• Experience in healthcare-focused consulting or an academic medical center environment
• Master’s degree in a related field (e.g., Industrial & Systems Engineering, Healthcare Administration, or Operations Research)
• Experience with Tableau or similar BI tools
• Experience with Epic applications
• Lean/Six Sigma certification or equivalent experience
• Experience supporting or designing care delivery models in an acute or ambulatory setting
• Familiarity with healthcare workforce management systems or labor analytics tools

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.