Process Design Consultant I/II - Enterprise Credit

Bank of America; Phoenix (AZ); On-site; USD 78,000 - 188,000; Full time

Job summary

Bank of America is seeking a Process Design Consultant to analyze current-state processes, design end-to-end solutions, and drive transformation across credit delivery. You will partner with business leaders and SMEs to gather requirements, apply process-engineering best practices, and deliver measurable improvements in efficiency, quality, and risk mitigation.

This role emphasizes collaboration, attention to detail, and the ability to influence stakeholders while delivering within budget and

Qualifications

• 5+ years of experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role.
• Interest in learning new platforms and technologies.
• Familiarity with Agile software development process.
• Experience in Financial Services Industry is preferred.

Responsibilities

• Assess and analyze current-state processes to identify opportunities for simplification, automation, and performance improvement.
• Design end-to-end solutions that improve efficiency, consistency, scalability, and user experience.
• Lead enterprise change management deliverables for material projects including SIPOC, RACI, process maps and risk assessments.
• Leverage analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with defined business case benefits.

Skills

Change Management

Continuous Improvement

Process Design

Process Simplification

Reporting

Business Process Analysis

Critical Thinking

Process Performance Measurement

Program Management

Strategic Thinking

Conflict Management

Decision Making

Process Effectiveness

Scenario Planning and Analysis

Tools

Excel

PowerPoint

Visio

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Join the Enterprise Credit Analytics and Transformation Strategy (ECATS) team and help shape the future of commercial credit delivery.

We are transforming how credit work gets done by reimagining processes, modernizing platforms, and enabling the adoption of next-generation tools and technologies. Our team not only enables new capabilities—we design and deliver innovative solutions that automate, streamline, and enhance the credit experience across platforms.

As a Process Design Consultant, you will:

• Assess and analyze current-state processes to identify opportunities for simplification, automation, and performance improvement.
• Partner with stakeholders to gather, challenge, and refine business requirements.
• Design end-to-end solutions that improve efficiency, consistency, scalability, and user experience.
• Influence strategic transformation initiatives across the credit lifecycle.

This is an opportunity to play a key role in modernizing credit delivery, driving meaningful change, and creating solutions that empower teams through smarter processes, enhanced capabilities, and automation.

Responsibilities:

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions with clearly defined business case benefits
• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Qualifications:

• 5+ years of experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role
• Interest in learning new platforms and technologies

Desired Qualifications:

• Proficient in Excel, PowerPoint, and Visio
• Familiarity with Agile software development process
• 10+ years experience in Financial Services Industry
• Understanding of Commercial Credit platforms and processes
• Experience leading Transformation / Change initiatives and influencing stakeholders

Skills:

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

*This role can be filled as a B5 or B4 position depending on experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

Pay and benefits information

Pay range

$78,000.00 - $187,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.