Process Automation & AI Program Manager (Onsite in Birmingham, AL or Atlanta, GA)

Synovus; Birmingham (AL); On-site; USD 120,000 - 160,000; Full time

Job summary

Synovus is seeking a Process Automation & AI Program Manager to translate business strategy into AI-enabled solutions. This on-site role can be based in Birmingham, AL or Atlanta, GA, and requires leading AI initiatives from concept through implementation with cross-functional teams.

Responsibilities include managing project plans, timelines, stakeholder engagement, and change management to accelerate responsible AI adoption while delivering measurable business value and efficiency gains.

Qualifications

• Bachelor's degree or higher in a related field.
• 10 years of experience in business process improvement, project/program management, or related disciplines.
• Experience leading cross-functional initiatives and managing stakeholder groups.
• Knowledge of change management and user adoption strategies.
• Strong analytical, problem-solving, and project management skills.
• Ability to work collaboratively with internal and external stakeholders.

Responsibilities

• Understand workflows across the department and identify opportunities to improve efficiency and client experience.
• Oversee AI-related initiatives from concept to implementation with clear plans and timelines.
• Foster awareness and adoption of AI-enabled solutions through training and communication.
• Coordinate with business, operations, technology, and AI teams to drive value.
• Ensure projects deliver measurable operational efficiencies and improved client experience.
• Maintain risk awareness and ensure compliance with policies and regulations.

Skills

Process improvement

Project management

Stakeholder engagement

Change management

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Management, Information Systems, Industrial Engineering, Operations Management, Project Management, or related field

Job description

Process Automation & AI Program Manager (Onsite in Birmingham, AL or Atlanta, GA)

#26784

Multiple Locations

Full-time/Part-time

Full-time

Shift

First

Location

Birmingham , Alabama , United States

Atlanta , Georgia , United States

Job Description

Job Summary

This onsite position will be in Birmingham, AL OR Atlanta, GA. The position requires proven experience translating business strategy into AI-enabled solutions, including identifying high-value use cases, implementing AI capabilities, and driving measurable business outcomes. Serves as a strategic liaison between the business and centralized AI teams, identifying and prioritizing opportunities to improve operational efficiency, client experience, and employee effectiveness through AI and automation. The position analyzes workflows, leads AI initiatives from concept to implementation, coordinates cross-functional stakeholders, and drives adoption of AI-enabled solutions through change management, training, and user engagement. By combining process improvement, project management, and stakeholder collaboration, the role accelerates responsible AI adoption while delivering measurable business value and operational efficiencies.

Job Duties and Responsibilities

• Works closely with business leaders and team members to understand how work flows across the department and identify opportunities to improve efficiency, service delivery /client experience, and employee effectiveness. Through interviews, workflow analysis, and observation, documents current-state processes, quantifies time spent on manual activities, and identifies operational pain points. Evaluates opportunities based on business impact, feasibility, and alignment with strategic objectives, creating a prioritized pipeline of AI and automation initiatives.
• Oversees AI-related initiatives from concept through implementation, ensuring projects remain aligned with business goals and deliver measurable value. Coordinate stakeholders, establishes project plans, manages timelines, and facilitates communication between business, operations, technology, and AI teams. Breaks complex initiatives into manageable workstreams, maintains momentum, and proactively resolves obstacles that may impact execution.
• Fosters awareness, trust, and adoption of AI-enabled solutions throughout the business. Engages associates throughout the development process, gathers feedback, communicates benefits, and helps teams understand how new tools can improve their day-to-day work. Supports training, user readiness, and ongoing adoption efforts to ensure AI solutions become integrated into regular business processes and generates sustained value.
• Acts as the liaison between the business and the centralized AI team, helping identify high-value opportunities, manage implementation efforts, and drive adoption of AI-enabled solutions. Combines process improvement expertise, project management discipline, stakeholder engagement, and close coordination with AI teams, will accelerate the responsible use of AI across the business while delivering measurable operational efficiencies and enhanced client and associate experiences.
• Meets all the client’s financial needs, both business and personal, and refers clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assists other team members as needed to ensure delivery of distinctive service.
• Performs other related duties and responsibilities as required.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Qualifications

• Bachelor's degree in Business Administration, Management, Information Systems, Industrial Engineering, Operations Management, Project Management, or related field.
• 10 years of experience in business process improvement, project/program management, business analysis, operations management, technology implementation, or a related discipline including experience leading cross-functional initiatives and managing stakeholders across multiple business units; documenting workflows, identifying efficiency opportunities, and implementing process improvements; and driving organizational change, user adoption, training, or communications initiatives.
• Knowledge of process improvement methodologies and project and program management principles
• Knowledge of change management and user adoption strategies
• Strong analytical, problem-solving, and project management skills
• Attention to detail and organizational skills
• Strong analytical, problem-solving, and project management skills
• Attention to detail and organizational skillsAbility to work collaboratively with internal and external stakeholders

Additional Information

Preferred Education, Experience, Certifications, Knowledge, Skills, & Abilities

• Demonstrated hands-on experience developing and executing AI strategies aligned with business priorities initiatives including defining uses cases, partnering with technical teams, implementing AI-enabled solutions with measurable impact
• Master's degree such as MBA, Management, Information Systems, Data Analytics, or related field
• AI, Lean Six Sigma, Agile, or Project Management certifications
• Experience supporting AI, automation, digital transformation, or emerging technology initiatives
• Experience with Agile methodologies and project management frameworks
• Knowledge of generative AI, workflow automation, and responsible AI governance principles
• Knowledge of AI, automation, data analytics, and emerging technologies sufficient to identify business opportunities, collaborate effectively with technical teams, and support implementation efforts.

Synovus is an equal opportunity employer committed to fostering an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants with Disabilities: All interested and qualified candidates are invited to apply for employment opportunities with Synovus. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at [e-mail] .

Pinnacle Bank, a Tennessee bank, d/b/a Synovus Bank