Process Assistant, RSR

Amazon; Ashland (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Process Assistant to join their Last Mile operations team. In this pivotal role, you'll support delivery associates, ensuring they are trained in safety and compliance while tracking performance metrics. Your contributions will help enhance the delivery process, ensuring customer satisfaction even in remote areas. This dynamic position offers the chance to work in a fast-paced environment where your leadership and problem-solving skills will shine. If you're ready to make an impact and thrive in a collaborative atmosphere, this opportunity is for you.

Qualifications

• 1+ years experience with Microsoft Office products.
• Valid driver's license and ability to lift up to 49 pounds.

Responsibilities

• Train new Delivery Associates on vehicle operation and safety.
• Track performance and ensure compliance with standards.
• Cultivate a safe and positive work environment.

Skills

Microsoft Office

Problem Solving

Analytical Skills

Communication Skills

Leadership

Time Management

Education

High School Diploma or Equivalent

Associate’s Degree

Bachelor’s Degree

Job description

Job ID: 2943990 | Amazon.com Services LLC

This position requires in-role training at an operating site which will be 5+ weeks in duration.

This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.

Amazon Process Assistant (Full-time)

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our team’s band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.

On the Road Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, and federal requirements.

Responsibilities:

1. Assist in the training of new Delivery Associates on how to drive and operate the vehicles.
2. Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections.
3. Ensure adherence to dress code standards.
4. At times assisting with production duties, training sort associates and verifying SOP compliance.
5. Track and monitor performance including on-road ride behinds / ride alongs to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
6. Understand workflow and daily production goals.
7. Ensure all federal, state and local laws and requirements are being followed.
8. Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
9. Ensure all job injuries are reported timely in accordance with established policy and procedure.
10. Provide direction utilizing independent judgment.
11. Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.
12. Ensure work areas remain clean and are equipped with proper equipment and supplies.
13. Identify and address safety hazards within the work area.

BASIC QUALIFICATIONS

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.
• Valid and active driver's license.
• At least 21 years old, and authorized to work in the United States.
• Must be able to obtain and maintain a Driver Qualification File.

PREFERRED QUALIFICATIONS

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience.
• Demonstrates problem solving and analytical skills.
• Ability to communicate effectively (written and verbal) across various levels of an organization.
• History of meeting/exceeding departmental goals.
• Experience leading teams.
• Capable of providing direction to team members using independent judgment.
• Organization and time management skills.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.