Process Assistant, RSR

Amazon; Memphis (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Process Assistant to join their Last Mile operations team. In this full-time role, you will be responsible for overseeing daily department management, allocating labor, and ensuring compliance with standard operating procedures. This position offers a unique opportunity to contribute to a crucial part of the delivery process, ensuring customer satisfaction even in remote areas. With a focus on safety and operational excellence, you'll play a vital role in coaching team members and maintaining high performance standards. Join a company that values innovation and teamwork, and help shape the future of delivery services.

Qualifications

• 1+ years of experience with Microsoft Office products.
• Must be able to lift up to 49 pounds and stand for long shifts.

Responsibilities

• Manage department duties including labor allocation and performance tracking.
• Coach associates on safety and operational excellence.

Skills

Microsoft Office

Problem solving

Analytical skills

Communication skills

Team leadership

Time management

Education

High school or equivalent

Associate’s Degree

Bachelor’s Degree

Tools

OPEX tools

Job description

Job ID: 2959503 | Amazon.com Services LLC

This position requires in-role training at an operating site which will be 5+ weeks in duration.

This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.

Amazon Process Assistant (Full-time)

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.

Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers.

Responsibilities:

1. Track and report ATS/labor hours
2. Occasionally assist with production duties, train associates and verify SOP (standard operating procedure) compliance
3. Ensure successful area performance through tracking and reporting metrics
4. Independently assess all aspects of associate work performance and provide timely and detailed feedback
5. Participate in Operational Excellence initiatives
6. Maintain a full understanding of workflow and daily production goals
7. Review and update SOP’s as required
8. Ensure work areas remain clean and are properly equipped
9. Identify and address safety hazards within the work area, and participate in safety initiatives
10. Coach associates on ways to work safely at all times
11. Ensure all job injuries are reported timely in accordance with established policies and procedures
12. Provide vacation coverage for Area Managers

BASIC QUALIFICATIONS

1. 1+ years of Microsoft Office products and applications experience
2. High school or equivalent
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
4. Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
5. Work 40 hours/week, and overtime as required
6. You must be at least 21 years of age
7. You must currently hold a valid and active driver's license
8. You must be willing and able to obtain a Driver Qualification File (DQF)

PREFERRED QUALIFICATIONS

1. Associate’s or Bachelor’s Degree, and/or prior Amazon experience
2. Awareness and willingness to use OPEX tools and techniques
3. Demonstrates problem solving and analytical skills
4. Ability to communicate effectively (written and verbal) across various levels of an organization
5. History of meeting/exceeding departmental goals
6. Experience leading teams
7. Capable of providing direction to team members using independent judgment
8. Organization and time management skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.