Process Assistant

Amazon; Oakley (CA); On-site; USD 29,000 - 40,000; Full time

Job summary

Amazon.com Services LLC in Oakley, CA is seeking a Process Assistant to support Area Managers and coordinate daily department duties. You will help allocate labor, lead meetings, train associates, and ensure SOP compliance while supporting safety initiatives and production goals.

The role requires flexibility, basic Microsoft Office skills, and the ability to lift up to 49 pounds and stand for long shifts. Weekend/night availability may be needed.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Flexible schedule including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours.
• Work 40 hours/week, and overtime as required.
• Education beyond High School or experience managing employees (preferred).
• Excellent interpersonal and communication skills.
• Demonstrated problem solving and analytical skills.

Responsibilities

• Support and work in the department as required.
• Allocate labor, lead meetings, assign duties, and communicate with internal and external suppliers.
• Provide vacation coverage for Area Managers.
• Follow policies, track attendance, and ensure SOP compliance.
• Track and report ATS/labor hours.
• Assist on the floor as a resource, train associates and verify SOP compliance.
• Monitor area performance and provide feedback on associate performance.
• Participate in Operational Excellence initiatives and production duties as needed.
• Understand workflow and daily production goals and review SOPs as required.

Skills

Microsoft Office

Interpersonal skills

Problem solving

Communication skills

Education

High school diploma or equivalent

Job description

Description

The Process Assistant is assigned to the Area Manager, and will hold responsibilities specific to the different Fulfillment Center areas.

Key Job Elements

• Support and work in the department as required
• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Providing vacation coverage for Area Managers
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of ATS/labor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Reviewing and updating SOP as required
• Assisting in keeping work area clean and organized
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Participating in safety initiatives
• Referring all job injuries immediately to area manager

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Education beyond High School, and/or prior experience managing employees
• Excellent interpersonal skills
• Demonstrated problem solving skills and analytical skills
• Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management
• Experience with an FC kaizen or Shingi event
• An awareness and willingness to use OE tools and techniques
• Experience working in Problem Solve a plus
• Leadership ability

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, CA, OAKLEY - 25.00 - 25.00 USD hourly

Company - Amazon.com Services LLC

Job ID: A10409731