Process Architect, Senior - Value Improvement Office - Full Time 8 Hour Days (Exempt) (Non Union)

Keck Medicine of USC; Los Angeles (CA); On-site; USD 100,000 - 165,000; Full time

Job summary

Keck Hospital of USC seeks a Senior Process Architect to lead system redesigns, promote operational excellence, and drive strategic improvements across the organization. The role collaborates with executive leadership to deliver patient care quality gains and cost savings while mentoring junior architects and fostering continuous improvement.

Responsibilities include developing dashboards, conducting data analysis, and guiding change management for new processes and technologies.

Qualifications

• Requires Bachelor’s degree.
• Prefers MHA or MBA.
• Experience in performance improvement and knowledge of lean principles, tools and techniques.
• Strategic planning and critical thinking for problem solving.
• Demonstrates excellent customer service behavior.
• Excellent verbal and written communication skills.
• Fire Life Safety Training (LA City) if no card at hire, to be obtained within 30 days. (LA City only)
• Pref Certification - Job Relevant Lean Six Sigma Black Belt

Responsibilities

• Create, revise, and manage detailed project charters and plans with department leadership.
• Ensure procedures meet regulatory standards and hospital policies.
• Gather and analyze data to prepare reports and develop dashboards for KPIs.
• Lead redesign initiatives to improve efficiency and reduce costs with innovative solutions.
• Coordinate with departments to resolve resource issues and ensure stakeholder communication.
• Analyze financial data to support investments and strategic initiatives.
• Provide mentorship and professional development to junior team members.
• Perform other duties as assigned.

Skills

Project management

Lean principles

Six Sigma Black Belt

Strategic planning

Critical thinking

Leadership

Mentorship

Data analysis

Dashboard development

Communication skills

Education

Bachelor’s Degree

MHA or MBA

Job description

The Senior process architect will lead system redesign initiatives in the organization, promoting operational excellence and driving strategic improvement projects. This role will play a critical part in transforming our operational efficiency and delivering significant improvements in patient care quality and organizational performance. This advanced-level candidate will display recognized leadership, superior organizational and analytical skills, and the ability to collaborate effectively with the executive team to complete facility projects on time and within expectations. The scope of activities for the Senior process architect includes fostering collaborative customer relationships, implementing lean design principles, developing business solutions with stakeholders, managing performance improvement projects integration, and analyzing data obtained to ensure accurate and actionable conclusions. This role will also spearhead innovative initiatives and lead change management efforts to ensure the successful adoption of new processes and technologies. The Senior Process Architect will act as the senior member of the team, providing mentorship and professional development to junior process architects, thereby fostering a culture of teamwork and continuous improvement.

Essential Duties

• 1. Responsible for creating detailed project plans with department leadership (Directors, A.A, Executives, Chiefs) and ensuring that all projects are completed within scope. a. Creating, revising, updating project charters, project plans, etc.
• 2. Ensures all procedures meet regulatory standards and hospital policies.
• 3. Gathers and analyzes data to prepare clear, comprehensive reports for hospital leadership, and develops dashboards to track key performance indicators. a. Create dashboards, action plans, project proposals, that could have the possibility to change project direction as cost or resources for the benefit of organization.
• 4. Leads initiatives to redesign hospital processes, aiming to improve efficiency and reduce costs by implementing innovative solutions. a. Lead GEMBA, Kaizen and other PI related activities
• 5. Works with different departments to resolve resource-related issues and ensures smooth communication between all project stakeholders.
• 6. Analyzes financial data to support decision-making for hospital investments and strategic initiatives, ensuring they are cost-effective.
• 7. Provides mentorship and professional development to junior team members, fostering a culture of continuous improvement.
• 8. Perform other duties as assigned.

Qualifications

• Req High School or equivalent
• Req Bachelor’s Degree
• Pref Degree MHA or MBA.
• Req 3 years; Combined education/experience as substitute for minimum experience Previous performance improvement experience and knowledge lean principles, tools and techniques.
• Req Strategic planning and critical thinking skills for problem solving and identification of solutions.
• Req Demonstrate excellent customer service behavior.
• Req Demonstrates excellent verbal and written communication skills.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Pref Certification - Job Relevant Lean Six Sigma Black Belt

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The annual base salary range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.