Process Analytics Intern: Optimize IT Ops & Dashboards

qtsdatacenters; Suwanee (GA); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

QTS Data Centers is offering a Process Analytics Intern position to support the Technology Delivery team in identifying, analyzing, and improving operational workflows. The role emphasizes data-driven decision-making and process optimization across ITAM, Infrastructure Projects, and PMO functions.

The intern will collect and interpret data, develop process documentation, and collaborate with cross-functional teams to validate changes.

Qualifications

• Actively pursuing a Bachelor's or Master's degree in Business Analytics, Information Systems, Industrial Engineering or a related field.
• Proficiency with Microsoft Office Suite, especially PowerPoint for presentations and Excel for data analysis and budgeting.
• Strong verbal and written communication skills.
• Critical thinking and problem-solving abilities.
• Must be a US Citizen

Responsibilities

• Assist in mapping and analyzing current business processes across Technology Delivery programs (e.g., ITAM, Infrastructure, PMO Support).
• Collect and interpret operational data to identify inefficiencies, bottlenecks, and improvement opportunities.
• Support the development of process documentation, including flowcharts, SOPs, and performance metrics.
• Collaborate with cross-functional teams to gather requirements and validate proposed process changes.
• Participate in pilot projects and process improvement initiatives, including intake workflows and lifecycle tracking.
• Help build dashboards and reports using tools like Smartsheet, Excel, Power BI, or Tableau to visualize performance and impact.
• Contribute to the standardization of terminology and data collection practices for forecasting and workload planning.
• Attend team meetings and contribute to brainstorming sessions focused on strategic pillars such as lifecycle management, ROI, and compliance.

Skills

PowerPoint

Excel

Communication skills

Problem solving

Education

Bachelor's or Master's degree in Business Analytics, Information Systems, Industrial Engineering or related field

Tools

Smartsheet

Power BI

Tableau

Visio

Lucidchart

Job description

QTS Data Centers is offering a Process Analytics Intern position to support the Technology Delivery team in identifying, analyzing, and improving operational workflows. The role emphasizes data-driven decision-making and process optimization across ITAM, Infrastructure Projects, and PMO functions.

The intern will collect and interpret data, develop process documentation, and collaborate with cross-functional teams to validate changes.