Problem Resolution Specimen Coordinator

Quest Diagnostics; San Juan Capistrano (CA); On-site; USD 39,454 - 44,028; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) with company match

Education assistance

Job summary

Quest Diagnostics is looking for a Problem Resolution Specimen Coordinator in San Juan Capistrano, CA. This role focuses on conducting audits of specimen processing to ensure compliance and quality. Candidates should have laboratory experience and strong communication skills.

The position offers an hourly pay range of $28.64 - $31.96 and various health benefits from day one. The successful candidate will work Sunday to Thursday, 1:00 PM to 9:30 PM.

Qualifications

• Internal candidates must have a minimum of one year in Problem Resolution Tech/Group Leader or related role.
• Minimum of 3 years laboratory experience preferably in a production environment.
• Medical background preferred, including medical terminology applicable to a clinical laboratory.

Responsibilities

• Conduct audits of all Specimen Processing processes to ensure quality and compliance.
• Generate daily quality reports for department supervisors.
• Collaborate with IT & Sales on interfaces and technical issues.

Skills

Excellent communication skills

Adheres to compliance policies

PC skills in Excel and Word

Education

High School Diploma or Equivalent

Job description

Problem Resolution Specimen Coordinator - San Juan Capistrano, CA, Sunday to Thursday, 1:00 PM to 9:30 PM

Pay range: $28.64 - $31.96 / hour; employee may be eligible for a shift differential of 10% for second shift and 15% for third shift. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and certifications. Successful candidates may be eligible for an annual performance bonus.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

The position assists department management and is responsible for conducting audits of all Specimen Processing processes to ensure quality and compliance. The role performs:

• All duties included in the Problem Resolution Technician job description with a focus on preventing recurring issues.
• Maintains confidentiality at all times, with access to overall employee and departmental performance data.
• Demonstrates a good understanding of job duties and SOPs related to Specimen Processing.
• Understands compliance policies related to test ordering, reporting, add‑on and reflex tests, and custom panels.
• Conducts all regularly scheduled departmental audits and additional audits as requested.
• Audits comparision of requisition demographics and test information against laboratory information system entries.
• Identifies and documents defects in the data entry process using department defect definitions.
• Generates daily quality reports for department supervisors.
• Maintains and reports department quality data including compliance audits and Best Practice Team reports.
• Researches, records, and submits additional errors regarding department quality to the supervisor or manager.
• Provides appropriate feedback to supervisors and managers when problems arise.
• Interprets specimen flow/tracking data using all available reports and resources such as specimen logs, work lists, management reports, laboratory information systems, front‑end automation, and testing instrumentation.
• Collaborates with IT & Sales on interfaces and technical issues.
• Manages projects that drive quality metrics.
• Performs audit of EMR requisitions, pulls reports indicating failed EMRs, logs tickets for frequent offenders, and follows up to ensure successful transmission of orders.
• Client interfacing role requiring strong communication, collaboration, and problem‑solving skills.

Qualifications

Required Work Experience

• Internal candidates must have a minimum of one year in Problem Resolution Tech/Group Leader or related role.

Preferred Work Experience

• Minimum of 3 years laboratory experience preferably in a production environment.
• Medical background preferred, including medical terminology applicable to a clinical laboratory.
• Previous data/analytics experience.

Physical And Mental Requirements

• Able to sit or stand for long periods.
• Works in a biohazard environment, practicing good safety habits.
• Handles multiple tasks and works in a production environment.

Skills

• Excellent communication skills.
• Maintains composure while working under pressure.
• Demonstrates good judgment when resolving problems.
• Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to change.
• PC skills in Excel and Word, with ability to extract and analyze data.

Education

• High School Diploma or Equivalent (Required).

Qualified applicants with arrest or conviction records will be considered for employment in accordance with Los Angeles County Fair Chance Ordinance for Employers, Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and California Fair Chance Act. Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information, accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.