Problem Resolution Specialist- MLT Preferred

Clinical Pathology Laboratories; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free lab services for you and depend 1

Paid time off

Paid holidays

Medical insurance

Dental insurance

Job summary

Clinical Pathology Laboratories, Inc. in Houston, TX, is hiring for a full-time phlebotomy role. You will provide patient-centered service, resolve basic test-related issues, and support CPL locations via LIS procedures. Strong communication and phlebotomy experience are essential.

Role requires handling specimen collection, labeling, and test orders while maintaining safety and quality standards. Join a team dedicated to accurate diagnostics and excellent patient care.

Qualifications

• High School Diploma or equivalent.
• Previous phlebotomy training or experience.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Basic computer and data entry skills.

Responsibilities

• Provide exceptional patient care and customer-focused service.
• Utilize technical skills and abilities to accurately resolve issues for basic customer related issues.
• Must be familiar with the appropriate protocol for ordering, tracking, crediting, noting out and canceling tests in the Laboratory Information System (LIS).
• Provide a link between the technical sections of CPL and customer service and/or CPL remote locations following laboratory procedures in resolving problems.
• Must be familiar with test requesting, labeling, specimen storage and retrieval, how to track all specimens received for testing.
• Provide specimen requirements, reference ranges and information on specimen stability.
• Receive and initiates communication from/to customer service/CPL remote locations to discuss resolution of problems.
• Correctly identify proper tubes, containers, transport media and storage temperature for each test type.
• Determines specimen acceptability, consulting specimen requirements in the Laboratory Information System.
• Communicate with laboratory staff and customer service to ensure quality patient care.
• Ensure proper specimen processing, labeling, and test ordering.
• Champion safety, compliance, and quality control.

Skills

Excellent communication skills

Fast-paced work

Data entry

Phlebotomy

Education

High School Diploma or equivalent

Associate’s degree in laboratory science or medical laboratory technology

Job description

Job Functions, Duties, Responsibilities And Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

You’ve got a passion for providing problem solving support on issues such as sample integrity, volume, test clarification, patient name discrepancies and/or questionable results . You’re personable, professional, and a strong resource for specimen and testing information to both clients and CPL locations. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Houston, Texas

Status: Full-time

Days: Monday-Friday

Hours: 8am-5pm

Benefit Eligible

In This Role, You Will

• Provide exceptional patient care and customer-focused service.
• Utilize technical skills and abilities to accurately resolve issues for basic customer related issues.
• Must be familiar with the appropriate protocol for ordering, tracking, crediting, noting out and canceling tests in the Laboratory Information System (LIS).
• Provide a link between the technical sections of CPL and customer service and/or CPL remote locations following laboratory procedures in resolving problems.
• Must be familiar with test requesting, labeling, specimen storage and retrieval, how to track all specimens received for testing.
• Provide specimen requirements, reference ranges and information on specimen stability.
• Receive and initiates communication from/to customer service/CPL remote locations to discuss resolution of problems.
• Correctly identify proper tubes, containers, transport media and storage temperature for each test type.
• Determines specimen acceptability, consulting specimen requirements in the Laboratory Information System.
• Communicate with laboratory staff and customer service to ensure quality patient care.
• Ensure proper specimen processing, labeling, and test ordering.
• Champion safety, compliance, and quality control.

All You Need Is

• High School Diploma or equivalent
• Previous phlebotomy training or experience
• Excellent communication skills
• Ability to work in a fast-paced environment
• Basic computer and data entry skills

Bonus Points If You’ve Got

• 2+ years of laboratory training or experience in specimen collection and processing
• Certification from the American Society of Phlebotomy Technicians
• Associate’s degree in laboratory science or medical laboratory technology from an accredited institution

We’ll Give You

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

We Also Want You To Know

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours

40

Job Category

Laboratory Operations

Company

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.