Problem Resolution Specialist- MLT Preferred

American Esoteric Laboratories; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free lab services for you and eligible

Paid time off and paid holidays

Medical, dental, and vision insurance

401(k) with company match

Community and belonging

Job summary

Sonic Healthcare USA is hiring in Houston for a Frontline Phlebotomy Specialist. You will support sample integrity, test clarification, and resolve issues related to patient specimens for CPL locations.

Join a Great Place to Work certified employer with comprehensive benefits and career growth opportunities in a fast-paced clinical laboratory setting.

Qualifications

• High School Diploma or equivalent is required.
• Phlebotomy training or experience preferred.
• Strong communication skills are essential.
• Ability to work in a fast-paced environment.
• Basic computer and data entry skills are expected.

Responsibilities

• Provide exceptional patient care and customer-focused service.
• Utilize technical skills to resolve basic customer-related issues.
• Familiarity with LIS protocols for test ordering, tracking, and crediting.
• Coordinate between CPL and CPL remote locations to resolve problems.
• Identify correct tubes, containers, and transport media for tests.
• Communicate specimen requirements and reference ranges to staff and clients.
• Ensure proper specimen processing, labeling, and test ordering.
• Champion safety, compliance, and quality control.

Skills

Phlebotomy training/experience

Excellent communication skills

Fast-paced environment

Basic computer/data entry skills

High school diploma or equivalent

Education

High School Diploma or equivalent

Certification from the American Society of Phlebotomy Technicians

Associate’s degree in laboratory science or medical laboratory technology

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You’ve got a passion for providing problem solving support on issues such as sample integrity, volume, test clarification, patient name discrepancies and/or questionable results . You’re personable, professional, and a strong resource for specimen and testing information to both clients and CPL locations. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. This opportunity is-

Location: Houston, Texas Status: Full-time Days: Monday-Friday Hours: 8am-5pm Benefit Eligible

• Provide exceptional patient care and customer-focused service.


• Utilize technical skills and abilities to accurately resolve issues for basic customer related issues.


• Must be familiar with the appropriate protocol for ordering, tracking, crediting, noting out and canceling tests in the Laboratory Information System (LIS).


• Provide a link between the technical sections of CPL and customer service and/or CPL remote locations following laboratory procedures in resolving problems.


• Must be familiar with test requesting, labeling, specimen storage and retrieval, how to track all specimens received for testing.


• Provide specimen requirements, reference ranges and information on specimen stability.


• Receive and initiates communication from/to customer service/CPL remote locations to discuss resolution of problems.


• Correctly identify proper tubes, containers, transport media and storage temperature for each test type.


• Determines specimen acceptability, consulting specimen requirements in the Laboratory Information System.


• Communicate with laboratory staff and customer service to ensure quality patient care.


• Ensure proper specimen processing, labeling, and test ordering.


• Champion safety, compliance, and quality control.

All you need is:

• High School Diploma or equivalent


• Previous phlebotomy training or experience


• Excellent communication skills


• Ability to work in a fast-paced environment


• Basic computer and data entry skills

Bonus points if you’ve got:

• 2+ years of laboratory training or experience in specimen collection and processing


• Certification from the American Society of Phlebotomy Technicians


• Associate’s degree in laboratory science or medical laboratory technology from an accredited institution

We’ll give you:

• Appreciation for your work


• A feeling of satisfaction that you’ve helped people


• Opportunity to grow in your profession


• Free lab services for you and your eligible dependents


• Work-life balance, including Paid Time Off and Paid Holidays


• Competitive benefits including medical, dental, and vision insurance


• Help saving for retirement, with a 401(k) that includes a generous company match


• A sense of belonging – we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Sonic Healthcare USA Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.