Proactive QA Investigator - Claims & Risk

Reserv; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Reserv is seeking an experienced QA Analyst to join our Quality Assurance team. This client-facing role focuses on identifying systemic issues before they impact customers, conducting hypothesis-driven audits, and driving root cause analysis to protect relationships and improve operations.

The ideal candidate enjoys investigative work, has deep claims expertise, and can influence strategic decisions through data-backed insights and collaborative problem solving.

Qualifications

• 3–5+ years of claims adjusting across multiple lines.
• Strong knowledge of exposures, coverage, and regulatory requirements.
• Background in QA, audits, or quality review.
• Analytical skills to identify patterns and root causes.
• Excellent written and verbal communication for leadership.
• Strategic thinking with hypothesis development.

Responsibilities

• Conduct proactive audits and root-cause analyses.
• Partner with account management and leadership as quality advisor.
• Lead investigations and present actionable recommendations.
• Collaborate with QA for escalated issues and improvements.

Skills

Claims experience

Technical expertise

QA/audit background

Analytical skills

Communication

Strategic thinking

Tools

Dashboards

Job description

Reserv is seeking an experienced QA Analyst to join our Quality Assurance team. This client-facing role focuses on identifying systemic issues before they impact customers, conducting hypothesis-driven audits, and driving root cause analysis to protect relationships and improve operations.

The ideal candidate enjoys investigative work, has deep claims expertise, and can influence strategic decisions through data-backed insights and collaborative problem solving.