Pro Shop Attendant

Shelby American, Inc.; Charlottesville (VA); On-site; USD 25,000 - 45,000; Full time

Job summary

Join a dynamic team as a Pro Shop Attendant at a leading golf resort, where you will play a crucial role in enhancing the guest experience. This position involves managing tee time reservations, operating the point of sales system, and actively selling merchandise. You will be the first point of contact for guests, ensuring they receive exceptional service. This role requires a flexible schedule, excellent communication skills, and a passion for golf. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect opportunity for you to make a significant impact in the hospitality industry.

Qualifications

• Ability to operate point of sales and tee time management systems.
• Excellent customer service skills required for guest interactions.

Responsibilities

• Assist in daily golf operations and manage tee time reservations.
• Provide exceptional service as the first point of contact for guests.

Skills

Customer Service Skills

Communication Skills

Ability to Work Independently

Ability to Work in a Team

Ability to Prioritize

Education

High School Diploma

Tools

Agilysys Golf POS System

Job description

Description

TITLE: Pro Shop Attendant

DEPARTMENT: Birdwood – Pro Shop

REPORTS TO: Pro Shop Manager

JOB OVERVIEW:

The position will assist management in the daily golf operations; including but not limited to, POS, tee time reservations, member relations, merchandising, and to provide other services to ensure an exceptional golf experience.

WORK ENVIRONMENT:

Work indoors behind the Pro Shop counter 95% of the time and outside 5% of the time.

ESSENTIAL JOB FUNCTIONS:

1. Present a professional operation as the first point of contact to any guest, including professional demeanor when answering phone calls.
2. Operate the tee time management and point of sales system through Agilysys Golf.
3. Actively sell merchandise on the Pro Shop floor.
4. Clean, stock, fold, hang and straighten the merchandise in the Pro Shop.
5. Adhere to all financial and Resort policies with regards to handling various payment methods used by guests and members.
6. Communicate tee time changes and necessary information to the Starter’s table.
7. Assist Outside Service Representatives as needed.
8. Contribute to overall resort team effort by completing additional duties as assigned.
9. Understand and follow all Boar’s Head standards and procedures according to Forbes Travel Guide Service Standards and AAA 4 Diamond Service Expectations.
10. Assist with duties of Outside Service Representative as needed.

FORBES TRAVEL GUIDE BASIC STANDARDS

1. Telephone conversation is calm and clear.
2. The guest is always asked permission before being placed on hold.
3. No telephone hold longer than 30 seconds without offering call-back.
4. Staff acknowledges the guest when appropriate and reasonably possible.
5. Staff is highly articulate and avoids slang and excessive use of phrase-fragments.
6. Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
7. Staff readily smiles and maintains an engaging expression.
8. Staff makes eye contact and keeps focus on the guest.
9. Staff exhibits a genuine sense of interest and concern for the guest.
10. Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful.
11. Cross-departmental channels of communication among staff are consistent and complete.
12. Staff performs the requirements of their department knowledgeably and proficiently.
13. Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance.
14. The guest’s name is used naturally as a signal of recognition.
15. Staff closes interactions with polite, appropriate remarks.
16. All staff encountered are wearing professional, clean and well-fitted uniforms.
17. All staff encountered are extremely well-groomed.
18. Staff maintains alert posture and behaves professionally in view of the guest.
19. Staff does not decline any request without offering appropriate alternatives.
20. The service is handled without excessive delays or interruptions.

FOUR DIAMOND SERVICE EXPECTATIONS

1. All associates exhibit a professional vocabulary that is devoid of common slang.
2. Guests are graciously escorted to areas when directions are requested.
3. There is evidence that all associates are empowered by management to resolve guest issues immediately.
4. All phone calls are answered promptly and professionally within three rings.
5. All associates are appropriately attired; including a name tag.
6. All associates demonstrate professional behavior and hygiene.

Requirements

Essential:

1. Ability to work a flexible schedule, including holidays, weekends and nights if needed.
2. Ability to learn how to operate the point of sales and tee time management systems.
3. Excellent customer service skills both in person and on the telephone.
4. Ability to work independently or as part of a team.
5. Ability to prioritize and work in a fast paced environment.
6. Ability to follow instructions.
7. At least 18 years old.
8. High school diploma.

Desirable:

1. Previous customer service experience.
2. Previous experience working in a Pro Shop.
3. Knowledgeable about the game of golf and golfer's needs.