Pro Shop Associate III

Infinite Dream Technology; Pahrump (NV); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Holidays

Employee discounts

Job summary

Staccato Vegas is seeking a Pro Shop Associate to deliver premium guest service in our retail and ranch store near Las Vegas, NV. You will advise on firearms, memberships, gear, and ranch experiences, while guiding safe handling and compliance steps including 4473s and background checks.

In this role you will maintain inventory, support events and product launches, process sales at the POS, and collaborate with the Retail Manager to ensure a welcoming, high-performance environment.

Qualifications

• 2+ years of experience in retail, hospitality, or customer service; firearms or outdoor industry experience is a plus.
• Strong attention to detail and excellent organizational skills.
• Ability to thrive in a fast-paced, high-performance environment.
• Friendly, team-oriented attitude with a passion for delivering best-in-class service.
• Comfortable handling firearms and/or willing to be trained in firearms safety protocols.
• Must be eligible to work in a firearms retail environment under applicable federal and state laws.
• Support day-to-day operations of the Staccato Ranch retail store, ensuring a clean, organized, welcoming environment.
• Maintain accurate inventory records, assist with stock replenishment, and support inventory audits.
• Provide knowledgeable, professional, enthusiastic service in-store or over the phone.
• Assist with merchandise displays and ensure product placement aligns with brand standards.
• Process sales transactions accurately and efficiently using the POS system.
• Help coordinate special events, product launches, and Ranch-hosted experiences as needed.
• Collaborate with the Retail Manager and cross-functional teams to enhance the Ranch experience.
• Support ATF and internal policies for firearms handling and documentation.
• Basic gunsmithing and cleaning.

Responsibilities

• Support the day-to-day operations of the Staccato Ranch retail store, ensuring a clean, organized, and welcoming environment.
• Maintain accurate inventory records, assist with stock replenishment, and support inventory audits.
• Provide knowledgeable, professional, and enthusiastic service to customers, whether in-store or over the phone.
• Assist with merchandise displays and ensure product placement aligns with brand standards.
• Process sales transactions accurately and efficiently using the POS system.
• Help coordinate special events, product launches, and Ranch-hosted experiences as needed.
• Collaborate with the Retail Manager and cross-functional teams to enhance the Ranch experience.
• Support compliance with ATF and internal policies for firearms handling and documentation.
• Basic gunsmithing and cleaning.

Skills

Retail/Customer Service

Attention to detail

Fast-paced environment

Team player

Firearms handling

Compliance knowledge

Inventory management

POS transactions

Merchandise displays

Event coordination

ATF compliance

Gunsmithing basics

Job description

Staccato Vegas is a premier 550-acre shooting and training destination located just outside Las Vegas in Pahrump, Nevada. With over 50 ranges and immersive experiences like Gunslinger Canyon and SWAT-style challenge courses, we deliver world-class firearms education and shooting sports to professionals, competitive shooters, and civilian enthusiasts alike. As part of the Staccato ecosystem, we’re committed to advancing freedom, responsibility, and tactical excellence.

OUR MISSION

We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.

THE POSITION

The Pro Shop Associate provides high-touch service to guests by advising on firearms, memberships, gear, and ranch offerings. They guide customers through safe handling protocols and all required compliance steps, including 4473s and background checks. This role supports a premium hospitality experience while driving retail and membership sales.

Requirements

• 2+ years of experience in retail, hospitality, or customer service; experience in the firearms or outdoor industry is a plus.
• Strong attention to detail and excellent organizational skills.
• Ability to thrive in a fast-paced, high-performance environment.
• Friendly, team-oriented attitude with a passion for delivering best-in-class service.
• Comfortable handling firearms and/or willing to be trained in firearms safety protocols.
• Must be eligible to work in a firearms retail environment under applicable federal and state laws.
• Support the day-to-day operations of the Staccato Ranch retail store, ensuring a clean, organized, and welcoming environment.
• Maintain accurate inventory records, assist with stock replenishment, and support inventory audits.
• Provide knowledgeable, professional, and enthusiastic service to customers, whether in-store or over the phone.
• Assist with merchandise displays and ensure product placement aligns with brand standards.
• Process sales transactions accurately and efficiently using the POS system.
• Help coordinate special events, product launches, and Ranch-hosted experiences as needed.
• Collaborate with the Retail Manager and cross-functional teams (e.g., Marketing, Training, Customer Service) to enhance the Ranch experience.
• Support compliance with ATF and internal policies for firearms handling and documentation.
• Basic gunsmithing and cleaning.

Compensation And Benefits

We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.