Pro Shop Associate III

Nevada PF LLC; Pahrump (NV); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid vacation & holidays

Staff discounts on Staccato products

Job summary

Staccato Vegas in Pahrump, NV, seeks a Pro Shop Associate to deliver high-touch service, advise on firearms, memberships, and gear, and drive retail and ranch experiences.

You will guide customers through safe handling, comply with 4473s and background checks, maintain inventory, support events, and work with the Retail Manager to create a welcoming, premium guest experience. This on-site role demands detail-oriented teamwork and a passion for service.

Qualifications

• 2+ years in retail, hospitality, or customer service; firearms or outdoor industry a plus.
• Strong attention to detail and organizational skills.
• Ability to thrive in a fast-paced, high-performance environment.
• Friendly, team-oriented attitude with a passion for service.
• Eligible to work in a firearms retail environment under laws.

Responsibilities

• Assist guests with firearms, memberships, gear, and ranch offerings.
• Guide customers through safe handling protocols and compliance steps.
• Help manage inventory, stock replenishment, and store displays.
• Process sales, coordinate events and product launches, and support Ranch experiences.
• Collaborate with Retail Manager and cross-functional teams to enhance guest experience.

Skills

Retail experience

Customer service

Attention to detail

Teamwork

Hospitality

Education

High school diploma or equivalent

Tools

POS system

Job description

Description

Staccato Vegas is a premier 550-acre shooting and training destination located just outside Las Vegas in Pahrump, Nevada. With over 50 ranges and immersive experiences like Gunslinger Canyon and SWAT-style challenge courses, we deliver world-class firearms education and shooting sports to professionals, competitive shooters, and civilian enthusiasts alike. As part of the Staccato ecosystem, we’re committed to advancing freedom, responsibility, and tactical excellence.

OUR MISSION

We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.

THE POSITION

The Pro Shop Associate provides high-touch service to guests by advising on firearms, memberships, gear, and ranch offerings. They guide customers through safe handling protocols and all required compliance steps, including 4473s and background checks. This role supports a premium hospitality experience while driving retail and membership sales.

Requirements

• 2+ years of experience in retail, hospitality, or customer service; experience in the firearms or outdoor industry is a plus.
• Strong attention to detail and excellent organizational skills.
• Ability to thrive in a fast-paced, high-performance environment.
• Friendly, team-oriented attitude with a passion for delivering best-in-class service.
• Comfortable handling firearms and/or willing to be trained in firearms safety protocols.
• Must be eligible to work in a firearms retail environment under applicable federal and state laws.
• Support the day-to-day operations of the Staccato Ranch retail store, ensuring a clean, organized, and welcoming environment.
• Maintain accurate inventory records, assist with stock replenishment, and support inventory audits.
• Provide knowledgeable, professional, and enthusiastic service to customers, whether in-store or over the phone.
• Assist with merchandise displays and ensure product placement aligns with brand standards.
• Process sales transactions accurately and efficiently using the POS system.
• Help coordinate special events, product launches, and Ranch-hosted experiences as needed.
• Collaborate with the Retail Manager and cross-functional teams (e.g., Marketing, Training, Customer Service) to enhance the Ranch experience.
• Support compliance with ATF and internal policies for firearms handling and documentation.
• Basic gunsmithing and cleaning.

COMPENSATION AND BENEFITS

We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.