Pro Services Support Technician

Marmon Holdings, Inc.; Eagan (MN); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401k matching

Job summary

EcoWater Systems LLC is hiring a Pro Services Support Technician in the Marmon Holdings group. The role supports residential and commercial water treatment systems via phone, email, and chat, assisting installers and end customers with sizing, troubleshooting, pricing, and product issues.

The team collaborates across dealer, wholesale, and retail channels; a strong focus on problem resolution, knowledge sharing, and cross-functional support is required.

Qualifications

• 2+ years water treatment installation and servicing experience preferred
• 2+ years technical support for in-home services (HVAC, Plumbing, Electrical etc.)
• WQA Certification strongly preferred but not required
• Ability to prioritize and solve problems
• Customer focus – ensures customer satisfaction
• Communication – shares information in an engaging, timely, proficient, and effective way
• Achievement driver – uses hard work and drive to accomplish quality outcomes; results oriented
• Strong computer skills

Responsibilities

• Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues
• Assist in troubleshooting Wi-fi connected systems
• Track and alert and assist quality control of issues being reported from consumers, dealers, and wholesalers
• Assist quality control and product development with NEW products being developed; troubleshoot, report, and follow up on any product concerns
• Provide support for new technicians and customer service representatives
• Assist in developing knowledge articles related to product support issues and resolutions

Skills

Water treatment install

Technical support

WQA Certification

Problem solving

Customer focus

Communication

Results oriented

Computer skills

Job description

EcoWater Systems LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Company Overview

Established in 1925,EcoWaterSystems LLC is headquartered in Eagan, MN.The company has two manufacturing facilities and a test engineering facility in northern Mississippi.EcoWaterhas been owned by Marmon Holdings, Inc. since1981, andtoday is one of six companies within their Watergroup.EcoWateris the world’s largestmanufacturer of highly engineered, in-home water softening and drinking water solutions.In North America, there are four channels through which the company goes to market including a dealer business, a retail business, a wholesale/trade business, and an e-commerce/Direct-to-Consumer platform.

Marmon Holdings isa Berkshire Hathaway company,comprises11 groups and more than 100 autonomous businesses with total annual revenue of$10 billion. Marmon’s 20,000-plus team members serve diverse industries and markets worldwide in over 20 countries.The 11 groups includeMedical, Water, Foodservice Technologies, Retail Solutions, Transportation Products, Rail & Leasing, Electrical, Plumbing & Refrigeration, Metal Services, Industrial Products, & Crane Services.

General Overview

TheEcowaterSystems Pro Services Team is responsible for providingmulti-channel(phone, email, chat)technicalservices andsupportforresidential& commercialwater treatmentsystems.This team supports our dealer,wholesaleand retail channels.A Pro ServicesSupportTechnicianassistsinstallers,servicersand end customerswith product sizing, quotes and troubleshooting water softeners, filters, and reverseosmosis systems.ThePro Service Support Technicianhas a broad and in-depth knowledge of problem water and problem water solutions.

Overall Responsibilities

• Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions tocommon problemwater issues.

• Assistin trouble shooting Wi-fi connected systems

• Track and alert andassistquality control of issuesbeing reported fromconsumers, dealers,and wholesalers

• Assistquality control and product development with NEW products being developed. Troubleshoot, report, and follow up on any product concerns

• Provide supportfornew technicians and customer service representatives

• Assistin developing knowledge articles related to product support issues and resolutions

Qualifications,Skills,Competencies

• 2+ yearswater treatment installation and servicingexperience preferredor

• 2+ years technical supportfor inhome services (HVAC, Plumbing, Electrical etc.)

• WQA Certificationstronglypreferred but notrequired.

• Ability to prioritize andsolve problems

• Customer focus – ensures customer satisfaction

• Communication – shares information in an engaging,timely, proficient, and effective way.

• Achievement driver – uses hard work and drive toaccomplishquality outcomes; results oriented.

• Strong computer skills

Work Environment

Must have the ability to work shifts between 7:30 am and 5:30 pm CST.Must be able to be in the office at least4days a week (Monday,Tuesday, Wednesday, and Thursday).

Travel Requirement

Minimal <10%

Acknowledgement

This job description describes the general nature and level of work performed byemployeeassigned to this position.It does notstateor imply that these are the only duties and responsibilities assigned to the job.The employee maybe requiredto perform other job-related duties as requested by management. All requirements are subject to change over time and topossible modificationstoreasonably accommodateindividuals with a disability.

Pay Range:

25.20 - 30.80

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.