Pro Services Support Technician

Ecowater-Systems; Eagan (MN); On-site; USD 34,715 - 42,430; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k matching

Job summary

EcoWater Systems LLC is seeking a Pro Services Support Technician to provide multi-channel technical support for residential and commercial water treatment systems. You’ll assist installers and service technicians with sizing, quotes, and troubleshooting, including Wi‑Fi connected units.

The role requires 2+ years in water treatment or related home services, strong communication, and customer‑focused problem-solving. Office-based CST schedule with in-office days, and travel minimal.

Qualifications

• 2+ years water treatment installation and servicing experience preferred or 2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)
• WQA Certification strongly preferred but not required
• Ability to prioritize and solve problems
• Customer focus – ensures customer satisfaction
• Communication – shares information in an engaging, timely, proficient, and effective way

Responsibilities

• Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common water issues
• Assist in troubleshooting Wi‑fi connected systems
• Track and alert quality control issues reported from consumers, dealers, and wholesalers
• Assist in developing knowledge articles related to product support issues and resolutions
• Support new technicians and customer service representatives
• Assist in product development with new products being developed

Skills

Water treatment installation

Technical support

Customer focus

Communication

Problem solving

Computer skills

Tools

Office software

Job description

EcoWater Systems LLCAs a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.Company OverviewEstablished in 1925, EcoWater Systems LLC is headquartered in Eagan, MN. The company has two manufacturing facilities and a test engineering facility in northern Mississippi. EcoWater has been owned by Marmon Holdings, Inc. since 1981, and today is one of six companies within their Water group. EcoWater is the world’s largest manufacturer of highly engineered, in-home water softening and drinking water solutions. In North America, there are four channels through which the company goes to market including a dealer business, a retail business, a wholesale/trade business, and an e-commerce/Direct-to-Consumer platform.Marmon Holdings is a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 20,000-plus team members serve diverse industries and markets worldwide in over 20 countries. The 11 groups include Medical, Water, Foodservice Technologies, Retail Solutions, Transportation Products, Rail & Leasing, Electrical, Plumbing & Refrigeration, Metal Services, Industrial Products, & Crane Services.General OverviewThe Ecowater Systems Pro Services Team is responsible for providing multi-channel (phone, email, chat) technical services and support for residential & commercial water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, and reverse osmosis systems. The Pro Service Support Technician has a broad and in-depth knowledge of problem water and problem water solutions.Overall ResponsibilitiesProvide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.Assist in trouble shooting Wi-fi connected systemsTrack and alert and assist quality control of issues being reported from consumers, dealers, and wholesalersAssist quality control and product development with NEW products being developed. Troubleshoot, report, and follow up on any product concernsProvide support for new technicians and customer service representativesAssist in developing knowledge articles related to product support issues and resolutionsQualifications, Skills, Competencies2+ years water treatment installation and servicing experience preferred or2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)WQA Certification strongly preferred but not required.Ability to prioritize and solve problemsCustomer focus – ensures customer satisfactionCommunication – shares information in an engaging, timely, proficient, and effective way.Achievement driver – uses hard work and drive to accomplish quality outcomes; results oriented.Strong computer skillsWork EnvironmentMust have the ability to work shifts between 7:30 am and 5:30 pm CST. Must be able to be in the office at least 4days a week (Monday, Tuesday, Wednesday, and Thursday).Travel RequirementMinimal <10%AcknowledgementThis job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.Pay Range:25.20 - 30.80We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.