Pro Services Specialist

Floor & Decor

Tampa (FL)

On-site

USD 17,047 - 24,280

Full time

14 days+

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Job summary

A leading home improvement retailer seeks a Pro Services Specialist to enhance relationships with professional customers. In this full-time entry-level role, you'll manage orders, support service desks, and educate clients on products and benefits. Ideal candidates will have retail experience, solid communication skills, and the ability to multitask in a dynamic environment.

Qualifications

1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
Must possess excellent customer service skills and be results oriented.
Ability to multi-task and work in a fast-paced environment.

Responsibilities

Execute the PRO Services Blueprint to create a world class experience.
Support the PRO desk: manage orders and customer support.
Collaborate with the Store Team to identify PROs.

Skills

Strong written and verbal communication skills

Experience with Salesforce/CRM software

Bilingual in Spanish

Education

High School diploma

Associate Degree or higher

Job description

Pro Services Specialist – Floor & Decor

Join to apply for the Pro Services Specialist role at Floor & Decor.

Base Pay
This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Purpose
Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements

High School diploma or equivalent. Associate Degree or higher is a plus.
1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
Strong written and verbal communication skills.
Experience with Salesforce / CRM software is a plus.
Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions

Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
Collaborate with the Store Team to identify PROs in our Store.
Maintain extensive knowledge about Floor & Decor products.
Train and support the Store Team on how to use our selling process.
Understand our PRO business to educate our PRO customers and expand their participation.
Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
Coordinate and assist with PRO Customers in-store activities.
Collaborate in all store initiatives.
Demonstrate ability to make effective program and benefit presentations.
Must possess excellent customer service skills and be results oriented.
Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
Ability to multi-task, meet deadlines, and work in a fast-paced environment.
On occasion, travel with the Pro Services Manager to customer and PRO job sites to present F&D’s benefits and capabilities.
Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Working Conditions (travel & environment)

This position is hourly and may include hours exceeding eight per day.
May require travel up to 20%.
Occasional exposure to a warehouse environment and moving vehicles; noise level typically moderate to noisy.
Medium Work – ability to lift 20-50 pounds occasionally and 10-25 pounds frequently; ability to stand, walk, reach, climb, balance, stoop, kneel, crouch or crawl as needed.

Note Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement and is subject to change by the employer at its sole discretion.