Pro Services Specialist (Bilingual – English/Spanish Preferred)

Floor & Decor; Antioch (TN); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Referral Bonus Program

Paid vacation and sick time

Job summary

Floor & Decor is hiring in Antioch, TN, for a role focused on building relationships with professional customers in the flooring sector. You'll execute PRO Services and work closely with the Store Team to identify opportunities and enhance sales experiences.

The ideal candidate will possess strong communication skills and a background in contractor sales. Additional benefits and bonus opportunities are available, alongside comprehensive health plans.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Bilingual in Spanish or the dominant language in the store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, customer support and escalations.
• Collaborate with the Store Team to identify PROs in the Store.

Skills

Retail or wholesale contractor sales

Strong communication skills

Salesforce / CRM software experience

Bilingual (Spanish)

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Overview

Base Pay: This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Purpose: Floor & Decor strives to be the one-stop destination for professional clients (PRO customers) in the hard surface flooring contractor space. This position is focused on building relationships with PRO customers and earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market and collaborating with the Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in the Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use the selling process.
• Understand the PRO business to educate PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives and demonstrate the ability to present programs and benefits effectively.
• Possess excellent customer service skills and be results-oriented.
• Display strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Occasionally travel with the PRO Services Manager to customer and PRO job sites to present F&D’s benefits and capabilities.
• Perform additional functions and tasks of a similar nature to achieve business objectives.

Qualifications

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store trade-area is a plus.

Working Conditions

This position is hourly and may include hours that exceed eight hours in a day. May require travel up to 20%.

• Travel up to 20% may be required.
• Occasional exposure to a warehouse environment and moving vehicles; noise level typically moderate to noisy.
• Medium work – ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or move objects. Requires use of hands and fingers; may involve standing, walking, reaching, climbing, balancing, bending, or kneeling.

Benefits & Rewards

• Bonus opportunities and career advancement opportunities at every level.
• Programs to help you reach financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Paid vacation and sick time for eligible associates, paid holidays plus a personal holiday, and paid Volunteer Time Off that starts on Day 1.

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

Note: This job description does not constitute an employment agreement and is subject to change by the employer at its sole discretion. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.