Pro Specialist

Floor & Decor; Arlington (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Bonus opportunities at every level

Career advancement opportunities

401k with discretionary company match

Medical, Dental, Vision, Life and other Insurance Plans

Job summary

A leading retail company in Arlington, Texas is looking for a Pro Specialist. This full-time role focuses on building relationships with professional clients, ensuring excellent service, and supporting various PRO initiatives. Ideal candidates have strong communication skills, a background in retail sales, and the ability to multitask in a fast-paced environment. Benefits include bonus opportunities and a comprehensive insurance plan.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Bilingual in Spanish or dominant language in store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint for PRO customers.
• Collaborate with the Store Team to identify PROs in-store.
• Promote PRO Credit Solutions to customers.

Skills

Strong written and verbal communication skills

Customer service skills

Interpersonal skills

Ability to multitask

Familiarity with Salesforce / CRM

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Overview

Join to apply for the Pro Specialist role at Floor & Decor.

The role is focused on building relationships with PRO customers (professional clients in the hard surface flooring contractor space) and helping grow their business. The position reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities.

Base Pay

This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Purpose

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customers). This position focuses on building relationships with PRO customers and earning their trust while helping grow their business.

Minimum Eligibility Requirements

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store trade-area is a plus.

Essential Job Functions

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in the store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use the selling process.
• Understand the PRO business to educate PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Occasionally travel with the Pro Services Manager to customer and PRO job sites to present Floor & Decor’s benefits and capabilities.
• Perform additional functions, duties and tasks of a similar nature as necessary to achieve business objectives.

Working Conditions

• This position is hourly and may exceed eight hours in a day.
• May require travel up to 20%.
• Exposure to a warehouse environment and moving vehicles; noise level typically moderate to noisy.
• Medium work: ability to exert 20-50 pounds occasionally and 10-25 pounds frequently; ability to stand, walk, reach, climb, balance, stoop, kneel, crouch or crawl as needed.

Note: Floor & Decor is an equal employment opportunity employer and provides reasonable accommodations as required by law.

Benefits & Rewards

• Bonus opportunities at every level
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• Personal holiday and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Other

Employment type: Full-time • Seniority level: Entry level • Job function: Other • Industry: Retail