Pro Services Specialist (Bilingual – English/Spanish Preferred)

Floor & Decor; Glendale (AZ); On-site; USD 17,672 - 25,170; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Medical, Dental, and Vision Insurance

Paid vacation and sick time

Paid Volunteer Time Off

Job summary

Floor & Decor in Glendale, Arizona is seeking a dedicated professional to strengthen relationships with PRO customers and support the execution of the PRO Services priorities. The ideal candidate has strong communication and customer service skills, and is ready to collaborate with various teams within the store.

Responsibilities include managing orders, customer support, and promoting the PRO Premier Rewards Program, among other duties. This role offers benefits such as bonus opportunities, a 401k plan, and paid time off.

Qualifications

• 1 year in retail or wholesale contractor sales is required.
• Experience with Salesforce or CRM software is a plus.
• Bilingual in Spanish is preferred.

Responsibilities

• Execute the PRO Services Blueprint to enhance the customer experience.
• Support the PRO desk in-store with phone calls and customer support.
• Collaborate with the Store Team to identify PROs.

Skills

Communication skills

Customer service skills

Interpersonal skills

Salesforce or CRM experience

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Base Pay

This role has a minimum base pay of $15.55 per hour with higher starting pay available based on experience.

Purpose

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and, in turn, earning their trust, while helping grow their business. It reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market and collaborating with the Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce or CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade‑area is a plus.

Essential Job Functions

Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.

• Support the PRO desk in‑store: phone calls, manage orders, order follow‑up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in‑store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
• Occasionally travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Working Conditions (travel & environment)

This position is hourly and may include hours which could exceed eight hours in a day.

• May require travel up to 20%.
• The employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
• Medium Work – Ability to exert 20‑50 pounds of force occasionally, 10‑25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level.
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

Work‑life Balance

• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.

Equal Employment Opportunity

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.