PRO Services Specialist

Floor & Decor; Wylie (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Bonus opportunities

401(k) with company match

Medical, Dental, Vision insurance

Paid time off

Paid Volunteer Time Off

Job summary

Floor & Decor is searching for a motivated individual for their PRO Services team in Wylie, Texas. This position emphasizes building relationships with professional contractors, understanding market trends, and supporting the sales organization. Candidates should possess a high school diploma, strong communication skills, and ideally, experience in retail sales. The role offers benefits such as bonus opportunities, insurance plans, and a supportive work environment focused on career advancement.

Qualifications

• Minimum 1 year of experience in retail or wholesale contractor sales.
• Ability to multi-task and work in a fast-paced environment.
• Willingness to travel to customer and PRO job sites.

Responsibilities

• Execute the PRO Services Blueprint to enhance customer experience.
• Manage phone calls, orders, and customer support for PRO desk.
• Train Store Team on selling process.

Skills

Strong written and verbal communication skills

Bilingual in Spanish

Customer service skills

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce/CRM software

Job description

Base Pay

This role has a minimum base pay of $15.00 per hour, with higher starting pay available based on experience.

Purpose

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position focuses on building relationships with our PRO customers and earning their trust while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market, collaborating with the Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements

• High School diploma or equivalent; Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the store trade‑area is a plus.

Essential Job Functions

• Execute the PRO Services Blueprint to create a world‑class experience for PRO Customers.
• Support the PRO desk in‑store: phone calls, manage orders, order follow‑up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in‑store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
• On occasion, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Working Conditions (Travel & Environment)

This position is hourly and may include hours exceeding eight per day. Travel may be required up to 20% of the time. While performing duties, the employee may be exposed to a warehouse environment, moving vehicles, and moderate to noisy noise levels. Physical demands include occasional lifting of 20-50 pounds, frequent lifting of 10-25 pounds, and constant light lifting of up to 10 pounds; standing, walking, reaching, climbing, crouching, and other movements may also be required.

Benefits & Rewards

• Bonus opportunities and career advancement at every level.
• Programs that help you reach your financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

Store Hours

Monday – Friday: 7:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Pickup Hours

Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits, and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Legal Disclaimer

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change at the employer’s sole discretion.