PRO Services Specialist

Floor & Decor; Fairfield (CT); On-site; USD 23,474 - 29,205; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid Volunteer Time Off

Job summary

Floor & Decor is looking for a motivated individual for the position focused on building relationships with professional customers in the hard surface flooring contractor space. This role is essential for supporting PRO Services operations while assisting customers and coordinating store initiatives.

The successful candidate will have excellent communication skills, a high school diploma, and experience in retail or contractor sales. Bonus and benefits opportunities are offered to achieve your financial goals.

Qualifications

• Minimum of 1 year in retail or wholesale contractor sales or professional installation.
• Experience in customer service roles with strong interpersonal skills.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, customer support and escalations.
• Collaborate with the Store Team to identify PROs.

Skills

Strong written and verbal communication skills

Experience with Salesforce or CRM software

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Purpose

Floor & Decor strives to be the one‑stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers, earning their trust, and helping grow their business. The position reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities.

Pay Range

$17.04 - $21.20

Minimum Eligibility Requirements

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade‑area is a plus.

Essential Job Functions

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow‑up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
• On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Working Conditions (travel & environment)

This position is hourly, and may include hours which could exceed eight hours in a day.

• May require travel up to 20%.
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
• Medium Work – Ability to exert 20‑50 pounds of force occasionally, and/or 10‑25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level. Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program. Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

Work‑life Balance

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

EEO Statement

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.