Pro Services Specialist

Floor & Decor; Capitol Heights (MD); On-site; USD 24,452 - 28,791; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Paid vacation and sick time

Job summary

Floor & Decor is seeking a dedicated team member in Capitol Heights, Maryland, who will build relationships with professional customers while supporting the PRO Services. The position requires prior retail or wholesale experience, strong communication skills, and knowledge of CRM tools. Employees enjoy benefits like career advancement opportunities, health plans, and 401k. Join us for a fulfilling career assisting our valued PRO clients and enhancing their business's success.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for our PRO customers.
• Support the PRO desk in-store: handle phone calls, manage orders, customer support and escalations.
• Collaborate with the Store Team to identify PRO customers in our Store.

Skills

Strong written and verbal communication skills

Experience with Salesforce / CRM software

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Purpose

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customers) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and earning their trust, while helping grow their business. It reports to the PRO Services Manager and supports the execution of Floor & Decor's PRO priorities.

Pay Range

$17.75 - $20.90

Minimum Eligibility Requirements

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade‑area is a plus.

Essential Job Functions

• Execute the PRO Services Blueprint to create a world‑class experience for our PRO customers.
• Support the PRO desk in‑store: handle phone calls, manage orders, follow‑up, customer support and escalations.
• Collaborate with the Store Team to identify PRO customers in our Store.
• Maintain extensive knowledge of Floor & Decor products.
• Train and support the Store Team on the selling process.
• Educate PRO customers and expand their participation in the PRO business.
• Assist PRO customers in signing up for the PRO Premier Rewards Program, downloading and demonstrating the PRO app.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO customers’ in‑store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Possess excellent customer service skills and be results oriented.
• Have strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
• Occasionally travel to customer and PRO job sites with the Professional Services Manager to present Floor & Decor’s benefits and capabilities.
• Perform additional related functions, duties, and specific tasks as necessary to achieve assigned business objectives.

Working Conditions (travel & environment)

This position is hourly and may include hours that exceed eight hours in a day.

• May require travel up to 20%.
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level is typically moderate to noisy.
• Medium work – Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, or greater than negligible up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects. The employee often uses hands and fingers, stands, walks, reaches, climbs, balances, stoops, kneels, crouches, or crawls.

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level.

• 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

Work‑life Balance, Including

• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.

Equal Employment Opportunity

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. The policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.