Pro Services Specialist

Floor & Decor; Norco (CA); On-site; USD 24,590 - 30,307; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision Insurance

Paid vacation and sick time

Job summary

A leading flooring company in Norco seeks a PRO Services Associate to build relationships with PRO customers and support their needs. Responsibilities include executing service standards, managing orders, and collaborating with store teams. The ideal candidate has a high school diploma and at least one year of relevant experience. Strong communication skills and bilingual abilities are preferred. The position offers competitive pay with opportunities for bonuses and career advancement.

Qualifications

• Must have 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO Customers.
• Support the PRO desk in-store: manage orders and customer support.
• Collaborate with the Store Team to identify PROs.

Skills

Strong written and verbal communication skills

Customer service skills

Interpersonal skills

Ability to multi-task

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce / CRM software

Job description

Purpose

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customers) in the hard surface flooring contractor space. This position focuses on building relationships with our PRO customers to earn their trust while helping grow their business. It reports to the PRO Services Manager and supports the execution of Floor & Decor’s PRO priorities. Primary responsibilities include understanding trends in the PRO market and collaborating with the Installation Materials and Design Services departments to build the sales organization and serve our PRO customers.

Pay Range

$17.85 - $22.00

Minimum Eligibility Requirements

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the store trade‑area is a plus.

Essential Job Functions

• Execute the PRO Services Blueprint to the highest levels to create a world‑class experience for our PRO Customers.
• Support the PRO desk in‑store: phone calls, manage orders, order follow‑up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in‑store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
• On occasion, travel to customer and PRO job sites with the PRO Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Working Conditions (travel & environment)

This position is hourly and may include hours that exceed eight hours in a day.

• May require travel up to 20%.
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
• Medium Work – Ability to exert 20‑50 pounds of force occasionally, and/or 10‑25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level.
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

Work‑life Balance, Including

• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.