Pro Customer Service & Sales Specialist

The Home Depot; Mentor (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate in Mentor, Ohio. This role focuses on delivering exceptional service to professional customers, assisting with order fulfillment, and driving sales through product knowledge and relationship building. Candidates should possess strong communication skills and the ability to meet sales goals while maintaining a clean and safe environment. This full-time position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Deliver an exceptional experience for professional customers, including contractors, property owners, and commercial clients.
• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Collaborate to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate company's advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Job description

A leading home improvement retailer is seeking a Pro Customer Service Sales associate in Mentor, Ohio. This role focuses on delivering exceptional service to professional customers, assisting with order fulfillment, and driving sales through product knowledge and relationship building. Candidates should possess strong communication skills and the ability to meet sales goals while maintaining a clean and safe environment. This full-time position offers a dynamic work environment with opportunities for professional growth.