Pro Customer Service/Sales

The Home Depot; York (York County); On-site; USD 40,000 - 56,000; Full time

Job summary

The Home Depot is seeking team members for its Pro Customer Service/Sales Team in-store roles. You will help professional customers such as contractors and commercial clients with orders, loading, and delivery coordination while offering product knowledge and tailored recommendations.

Team members are expected to contribute to monthly sales goals, maintain a clean and safe environment, and collaborate with teammates to ensure excellent service.

Qualifications

• Experience delivering excellent customer service in a retail environment.
• Ability to meet monthly sales goals and contribute to revenue growth.
• Bilingual communications may be preferred at certain locations; language varies by need.

Responsibilities

• Assist Pro customers at the Pro Desk and sales floor.
• Support order fulfillment, loading, and delivery coordination.
• Provide product recommendations and tailored delivery solutions to Pro clients.

Skills

Customer service

Sales

Bilingual communications

Tools

POS system

Job description

156989BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.