Pro Customer Service/Sales

The Home Depot; San Fernando (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers exceptional service to professional customers, including contractors and commercial clients. You will support the Pro journey from order fulfillment and loading to tailored delivery solutions, building lasting relationships with Pro customers.

You will drive sales through product knowledge and loyalty programs while meeting monthly goals, assisting at the Pro Desk, coordinating deliveries, and maintaining a clean, safe store.

Qualifications

• Experience delivering exceptional service to professional customers.
• Ability to meet monthly sales goals and metrics.
• Ability to communicate with Pro customers and team.

Responsibilities

• Assist Pro customers with order fulfillment and loading.
• Provide expert product recommendations and tailored delivery solutions.
• Build professional relationships and drive sales.
• Maintain a clean, organized, and safe store environment.
• Collaborate with teammates to solve delivery issues and communicate advantages.

Skills

Customer service

Sales

Product knowledge

Bilingual communications

Job description

155592BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.