Pro Customer Service/Sales

The Home Depot; The Colony (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer seeks a proactive individual for their Pro Customer Service/Sales Team in The Colony, Texas. Deliver exceptional service to professional customers, assist with order fulfillment, and meet monthly sales goals. Ideal candidates should possess strong product knowledge, sales proficiency, and the ability to work collaboratively with a team. Bilingual skills may be preferred based on customer needs. Join us to help ensure every Pro customer's project success in a fast-paced environment.

Qualifications

• Experience in sales or customer service roles, especially in a retail or industry setting.
• Knowledge of products and services relevant to contractors and commercial clients.
• Ability to work collaboratively with team members to meet store goals.

Responsibilities

• Deliver exceptional customer service to Pro customers.
• Assist with order fulfillment, loading, and delivery management.
• Meet monthly sales goals by leveraging product knowledge and customer relationships.

Skills

Sales proficiency

Product knowledge

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.