Pro Customer Service/Sales

The Home Depot

O’Fallon (MO)

On-site

USD 52,000 - 70,000

Full time

14 days+

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Job summary

A leading home improvement retailer is seeking dedicated Pro Customer Service/Sales Team members to enhance the experience of professional customers. The role involves assisting at the Pro Desk, managing deliveries, and providing expert product recommendations. Ideal candidates will excel in building relationships and driving sales while ensuring customer satisfaction. This full-time position offers a competitive salary between $52,000 and $70,000, with expectations for successful collaboration and meeting sales goals.

Qualifications

Bilingual communication skills preferred based on customer need.
Strong interpersonal skills to build relationships with Pro customers.
Ability to meet monthly sales goals and metrics.

Responsibilities

Assist Pro customers at the Pro Desk.
Manage deliveries and oversee loading of materials.
Drive sales through expert product recommendations and support.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level