Pro Customer Service/Sales

The Home Depot; Mobile (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in Mobile, AL supports professional customers, contractors, and commercial clients with orders, product recommendations, and tailored delivery solutions. The team aims to meet monthly sales goals while maintaining a clean, safe store environment.

Bilingual communications may be preferred at certain locations to meet customer needs. Team members collaborate to ensure exceptional service and effective problem resolution, contributing to overall store

Qualifications

• Experience in retail customer service or sales preferred.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Strong communication and listening skills with customers and team members.

Responsibilities

• Assist Pro Desk customers with orders and product information.
• Provide tailored product recommendations to Pro customers.
• Coordinate delivery, pickup, and scheduling to meet customer deadlines.
• Maintain a clean, organized, and safe work area in the store.

Skills

Customer service

Sales

Communication

Bilingual

Tools

POS systems

Inventory software

Job description

155493BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.