Pro Customer Service/Sales

The Home Depot; Independence (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales team is dedicated to delivering an exceptional experience for professional customers. This role supports the Pro customer journey from order fulfillment to tailored delivery solutions, with product recommendations and loyalty program utilization.

Team members build professional relationships, meet monthly sales goals, and collaborate to maintain a clean, safe store environment. Bilingual skills may be preferred at certain locations.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to meet monthly sales goals and other performance metrics.
• Bilingual communications skills may be preferred at certain locations.
• Willingness to assist at the Pro Desk, support loading and deliveries.

Responsibilities

• Assist customers at the Pro Desk and during loading of materials.
• Support efficient order fulfillment and tailored delivery solutions.
• Recommend products and provide product knowledge to Pro customers.
• Maintain a clean, organized, and safe store environment.
• Collaborate with team to resolve delivery issues and uphold safety standards.
• Monitor inventory and participate in sales initiatives.

Skills

Customer service

Sales

Communication

Teamwork

Adaptability

Job description

156561BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.