Pro Customer Service/Sales

The Home Depot; Hadley (MA); On-site; USD 21,000 - 34,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in Hadley, MA helps professional customers, contractors, and commercial clients through efficient order fulfillment, loading, and tailored delivery solutions. The role emphasizes using product knowledge and loyalty programs to recommend solutions and meet sales goals.

Team members work to maintain a clean, organized, and safe store environment and collaborate to resolve delivery issues while upholding Home Depot’s advantages over competitors.

Responsibilities

• Assist professional customers, contractors, and commercial clients with order fulfillment and deliveries.
• Provide safe loading and handling of materials for Pro customers.
• Recommend products based on customer needs and loyalty programs.
• Help drive sales by leveraging product knowledge and tailored recommendations.
• Meet monthly sales goals and other metrics for the Pro team.
• Maintain a clean, organized, and safe store environment and resolve delivery issues as they arise.
• Monitor inventory and support store initiatives to achieve goals.
• Support bilingual communications when required by location.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.