Pro Customer Service/Sales

The Home Depot; Clifton Heights (Delaware County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers exceptional service to professional customers, including contractors and commercial clients, by supporting orders, deliveries, and tailored product recommendations. Team members drive sales through product knowledge and loyalty programs while meeting monthly targets.

Staff collaborate to keep the Pro area clean, safe, and well-stocked, resolve delivery issues, and communicate advantages over competitors.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to meet monthly sales goals and other metrics.
• Bilingual communication skills may be preferred at certain locations depending on customer need.

Responsibilities

• Assist Pro customers at the Pro Desk and loading area.
• Process orders, manage deliveries, and coordinate pickup.
• Provide tailored product recommendations and solutions for Pro customers.
• Maintain a clean, organized, and safe Pro area.
• Collaborate with teammates to monitor inventory and drive sales.

Skills

Customer service

Sales

Product knowledge

Bilingual communications

Tools

POS systems

Job description

156978BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.