Pro Customer Service/Sales

The Home Depot; Chicopee (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment to tailored delivery solutions, while meeting monthly sales goals.

Collaboration ensures a clean, organized, and safe store environment.

Qualifications

• Provide exceptional service to Pro customers such as contractors, property owners, and commercial clients.
• Assist at Pro Desk, loading materials, managing deliveries, and offering specialized paint/product knowledge.
• Meet monthly sales goals and store metrics.
• Collaborate with team to keep store clean, organized, and safe.
• Resolve delivery issues and communicate Home Depot advantages over competitors.
• Bilingual communications may be preferred at certain locations.

Responsibilities

• Deliver exceptional experience for Pro customers.
• Support order fulfillment, loading, and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales using product knowledge and loyalty programs.
• Meet monthly sales goals and other store metrics.
• Maintain a clean, organized, and safe working environment.
• Collaborate with team to resolve delivery issues.

Skills

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.