Pro Customer Service/Sales

The Home Depot; Carson (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Home Depot is hiring for the Pro Customer Service/Sales Team in Carson, California. This role is dedicated to providing exceptional service and support to professional customers, including contractors and property owners. Team members will leverage their product knowledge to assist with order fulfillment, manage deliveries, and meet sales goals.

Successful candidates will have a strong background in customer service and sales, coupled with the ability to work collaboratively with team members to maintain high standards of service. Bilingual communication skills may be preferred depending on location.

Qualifications

• Experience in customer service and sales roles.
• Ability to maintain professional relationships.
• Strong communication and teamwork skills.

Responsibilities

• Assist Pro customers with order fulfillment and product recommendations.
• Meet monthly sales goals and metrics.
• Maintain a clean and organized work environment.

Skills

Customer service

Sales strategies

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.