Pro Capabilities Operations Lead

The Home Depot, Inc.; Atlanta (GA); Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

The Home Depot, Inc. in Atlanta seeks a Manager, Pro Capabilities for Pro Trade Credit Operations to lead strategic workstreams, shaping a seamless customer experience across account servicing, invoicing, payments and issue resolution.

You will translate feedback and data into actionable improvements and align cross‑functional partners to launch new capabilities successfully. The role demands strong leadership, analytics and communication to drive sustained improvements, with 4+ years of

Formación

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of Google Big Query and Tableau or similar tools.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to develop and apply advanced mathematical/statistical techniques.
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• Consulting and/or retail experience.
• 4+ years of previous leadership experience.

Responsabilidades

• 30% Leadership - responsible for talent assessment, building teams and coaching, aligning goals, and promoting engagement.
• 20% Project Management - drive new initiatives, document and present recommendations to stakeholders.
• 20% Develop Recommendations - lead cross-functional teams to brainstorm and solve issues.
• 15% Business Acumen / Data Analysis - track metrics, optimize programs and troubleshoot needs.
• 15% Collaboration - partner cross-functionally to drive change within Home Depot.

Conocimientos

Leadership

Cross-functional collaboration

Project management

Data analysis

Stakeholder communication

Problem-solving

Educación

Bachelor's degree

Herramientas

Microsoft Office Suite

Google BigQuery

Tableau

PowerPoint

Descripción del empleo

The Home Depot, Inc. in Atlanta seeks a Manager, Pro Capabilities for Pro Trade Credit Operations to lead strategic workstreams, shaping a seamless customer experience across account servicing, invoicing, payments and issue resolution.

You will translate feedback and data into actionable improvements and align cross‑functional partners to launch new capabilities successfully. The role demands strong leadership, analytics and communication to drive sustained improvements, with 4+ years of