Pro Assistant Department Manager

Floor & Decor; Lombard (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Pro Assistant Department Manager to enhance customer experiences through exceptional service and product knowledge. This role involves training staff, ensuring compliance with safety practices, and maintaining high standards in merchandising and customer interaction. With opportunities for career advancement and a supportive work environment, this position is perfect for individuals passionate about retail and customer service. Join a team that values growth and dedication, and make a significant impact in a dynamic setting.

Benefits

Bonus opportunities

Career advancement

401(k) with company match

Employee Stock Purchase Plan

Referral Bonuses

Personal holiday

Volunteer Time Off

Insurance plans (medical, dental, vision, life)

Qualifications

• 1 year of customer service/sales experience or equivalent education.
• Excellent communication skills and ability to multi-task.

Responsibilities

• Train and develop Product Sales Specialists for exceptional customer service.
• Ensure proper merchandising, pricing, and organization of the department.

Skills

Customer Service

Communication Skills

Multi-tasking

Education

High School Diploma or GED

Tools

POS System

Job description

Join to apply for the Pro Assistant Department Manager role at Floor & Decor.

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Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Pay Range

$16.78 - $23.22

Minimum Eligibility Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Essential Functions

• Act and work in a manner that is consistent with the company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices and standard operating procedures
• Drive and teach the company philosophy around the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure high-quality customer service
• Complete all product specialist certification courses
• Understand merchandise and installation thoroughly
• Ensure proper merchandising, pricing, and organization of the department
• Communicate SOPs and updates to associates promptly
• Complete forklift proficiency testing and certification
• Communicate inventory needs to management
• Assist in processing merchandise to the showroom floor
• Validate product placement and pricing
• Greet customers courteously and assist with product questions
• Process transactions using POS system, including refunds and exchanges
• Present ‘how-to’ classes to customers
• Follow cash, check, and card acceptance procedures
• Stock and tag merchandise displays
• Create price tags and signage

Working Conditions

Frequent exposure to warehouse environment and moving vehicles; noise level is moderate to noisy.

Physical/Sensory Requirements

Ability to exert 30-60 pounds occasionally, 20-30 pounds frequently, and up to 20 pounds constantly; frequent use of hands and fingers; standing, walking, reaching, climbing, and stooping are required.

Store and Pickup Hours

Store: Mon-Fri 7AM-8PM, Sat 8AM-7PM, Sun 10AM-6PM. Pickup: Mon-Fri 7AM-7PM, Sat 8AM-7PM, Sun 10AM-6PM.

Benefits & Rewards

• Bonus opportunities at all levels
• Career advancement and relocation options
• 401(k) with company match
• Employee Stock Purchase Plan
• Referral Bonuses
• Personal holiday and Volunteer Time Off
• Insurance plans (medical, dental, vision, life)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities without regard to age, race, religion, gender, disability, veteran status, or other protected categories. This policy covers all employment aspects.