Customer Manager

Acosta Group; Westmont (IL); On-site; USD 75,000 - 82,000; Full time

Job summary

Join a forward-thinking company that specializes in retail sales services and digital strategy. This full-time position focuses on managing business for assigned principals and enhancing sales through strategic planning and collaboration with key stakeholders. You will play a vital role in driving business results while ensuring a competitive in-store presence. With a commitment to work-life balance and flexible scheduling, this is an exciting opportunity to make a significant impact in a dynamic environment. If you thrive in a fast-paced setting and are passionate about retail, this role is perfect for you.

Qualifications

• Bachelor’s degree or equivalent work experience in industry required.
• Minimum of six months relevant experience in retail, marketing, or finance.

Responsibilities

• Manage assigned principals’ business within designated customer accounts.
• Develop a Customer Business Plan to deliver business priorities.
• Achieve superior in-store presence and manage trade marketing funds.

Skills

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Presentation Skills

Project Management

Education

Bachelor's Degree

Tools

Web-based Applications

Job description

Description

Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

Responsibilities

• Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost.
• Develop a Customer Business Plan that will deliver the principals’ business priorities.
• Call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.
• Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earning, etc.). Oversee all manufacturers’ expenditures at the customer level.
• Achieve competitively superior in-store presence in the assigned stores. Call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.
• Operate within the designated budget.
• Pro-actively communicate with key principals.
• Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).
• Effectively use knowledge of customer, market, and principal – involve marketing, technology, and administrative resources to accomplish objectives.
• Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology, and administration).
• Pro-actively share information and customer/principal information with other team members to build organization capacity.
• Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems.
• Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.
• Meeting the physical requirements – listed below.
• Other duties as assigned.
  
  
  

Qualifications

Minimum Education and Work Experience:

• Bachelor’s degree or equivalent work experience in industry name required.
• Minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience preferred.
  
  
  

Knowledge, Skills, and Abilities:

• Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook, as well as a thorough knowledge of web-based applications.
• Must have excellent presentation skills.
• Must be able to handle multiple projects simultaneously.
  
  
  

Physical Requirements:

• Seeing
• Color Perception
• Lifting (50 – lbs.)
• Ability to Travel
• Listening
• Pushing/Pulling
• Carrying (20 – lbs)
  
  
  

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About Us

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

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We are an equal employment opportunity employer.

Acosta is part of Acosta Group. To learn more about Acosta click here: https://acosta.jobs/agency/acosta

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Wholesale

Position Type: Full time

Business Unit: Sales

Salary Range: $75,000.00 - $82,000.00

Company: Acosta Employee Holdco LLC

Req ID: 5575