Pro A/V Sales Engineer - Kairos Platform

Panasonic Connect North America; United States; On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Educational assistance

Job summary

Panasonic Connect North America is seeking a KAIROS-dedicated Sales Engineer to support the PAVNA sales team across the US. You will lead technical engagements from pre-sales through post-sales support, creating system designs and delivering demonstrations for broadcast, sports venues, and education markets.

You will train the sales team, collaborate with engineering, and maintain expertise on KAIROS software and IP video standards.

Qualifications

• Bachelor's degree in a technical field or equivalent professional experience.
• 7–10 years in professional video/broadcast/AV, incl. 3+ years with IP-based live production.
• Working knowledge of SMPTE ST 2110, including PTP timing and NMOS; NDI-based IP workflows.
• Hands-on design/operation of IT/IP networks and live production systems; ability to lift 40 lbs and travel up to 50%.

Responsibilities

• Conduct technical pre-sales visits with customers, partners, and sales managers to position KAIROS for production applications.
• Create KAIROS system designs, signal-flow diagrams, IP network topologies, and bills of materials.
• Support Panasonic and partner sales events with demonstrations and technical presentations.
• Train the sales team on KAIROS, IP video technologies, and competitive positioning.
• Provide on-site and remote training and support during productions and events.

Skills

Communication

Problem solving

Travel up to 50%

Customer focus

Education

Bachelor's degree in a technical field

Tools

SMPTE ST 2110

NDI

Dante

AES67

Job description

Overview

As the KAIROS-dedicated Sales Engineer for Panasonic Professional Video Systems (PAVNA), you will support the PAVNA sales team in selling KAIROS solutions to broadcast, sports venue, corporate, education, and house of worship customers across the US. Using a consultative sales approach, you will serve as the technical specialist who leads KAIROS engagements from pre-sales through post-sales support.

Overview

As the KAIROS-dedicated Sales Engineer for Panasonic Professional Video Systems (PAVNA), you will support the PAVNA sales team in selling KAIROS solutions to broadcast, sports venue, corporate, education, and house of worship customers across the US. Using a consultative sales approach, you will serve as the technical specialist who leads KAIROS engagements from pre-sales through post-sales support.

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Responsibilities

Pre-Sales and Technical Proposals

• Conduct technical pre-sales visits with customers, partners, and sales managers to position KAIROS for production applications
• Perform KAIROS demonstrations, proof-of-concept trials, and competitive comparisons against other production systems
• Create KAIROS system designs, signal-flow diagrams, IP network topologies, and bills of materials, including integration with cameras, professional audio, and third-party equipment
• Support Panasonic and partner sales events, trade shows, and seminars with KAIROS demonstrations and technical presentations
• Train the sales team on KAIROS, IP video technologies, and competitive positioning

Post-Sales and Customer Support

• Manage and resolve assigned KAIROS performance, operation, and integration issues in a timely manner, escalating to Product Engineering and factory teams as needed
• Conduct on-site and virtual training for operators, engineers, and integrators on KAIROS operation, configuration, and system administration, including software updates and troubleshooting
• Provide paid on-site services for KAIROS installation support, system setup, network configuration, and commissioning
• Provide on-site technical support during customers' productions and events, including rehearsals, show-day operation support, and real-time troubleshooting

Product Knowledge and Collaboration

• Continually expand A/V and IP and IT networking knowledge through formal training and self-study, with a special focus on KAIROS software releases and new features, and on related IP video standards and technologies (SMPTE ST 2110, NMOS, PTP, NDI, Dante, and AES67)
• Maintain expertise and working knowledge of KAIROS and of the third-party software, control systems, and network equipment used in KAIROS solutions
• Collaborate and share knowledge and experience across the organization, contributing to team-wide best practices
• Participate in mandatory Product and Service meetings with factory product and service teams
• Validate new KAIROS releases and features in the PAVNA demo and lab environment, and build and maintain demo systems and reference configurations

Voice of the Customer (VOC)

• Create, maintain, and foster relationships with the KAIROS customer base to gather information on customer likes and dislikes, competitor strengths and weaknesses, and unmet needs through face-to-face meetings, focus groups, and support questions
• Generate KAIROS-focused VOC reports for use by product management, planning, and development teams in the US and Japan

Qualifications

Education and Experience

• Bachelor's degree in a technical field (Computer Science, Electrical Engineering, or Broadcast and AV Engineering), or equivalent professional experience
• 7–10 years of professional experience in the professional video, broadcast, and AV industry, including 3+ years with IP-based live production systems
• Working knowledge of SMPTE ST 2110 (including PTP timing, ST 2022-7 redundancy, and NMOS) and NDI-based IP live production workflows
• Hands-on design and operational experience with IT and IP networks (multicast, VLAN, managed switch configuration, and 10GbE and above), security, and products used in the AV industry
• Hands‑on experience with professional live production switchers and video mixers and related workflows (multiviewer, graphics, clip playback, and camera control)
• Working knowledge of IP audio networking and integration (Dante, AES67, and SMPTE ST 2110‑30), audio mixers and consoles, and embedded audio handling in live production workflows
• Working knowledge of PTZ cameras, auto-tracking, and streaming workflows (e.g., SRT and RTMP) as they integrate with live production systems
• Hands‑on experience with Windows, macOS, and Linux, including setup of high-performance CPU and GPU server environments
• Familiarity with control integration and automation (REST API, scripting, and macros) is a plus
• Ability to travel up to 50% of the time
• Availability to work evenings, weekends, and holidays as required to support customers' live productions and events
• Ability to lift and carry a minimum of 40 lbs.

Key Competencies

Problem Solving

• Utilize active listening, analysis, research, creativity, and decision-making skills to quickly identify and solve customer, sales, and product problems
• Demonstrate high motivation, quick learning, and intuition, with the ability to manage multiple tasks simultaneously
• Track fast-changing industry trends and the competitive landscape, especially in IP and software-based live production; this is one of the most important qualities for this role and directly supports effective problem-solving
• Work effectively in a dynamic environment with minimal day-to-day supervision

Communication

• Communicate complex technical, project, and sales-related issues effectively, both verbally and in writing, to customers, prospects, and PAVNA team members
• Create and deliver effective and persuasive presentations to small and large audiences
• Develop and foster collaborative working relationships with customers, consultants, integrators, partners, and team members, and proactively share knowledge and experience across the organization

Benefits & Perks – What's In It For You

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs – Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.

We Take Opportunity Seriously

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

Salary Range

$95,000 - $115,000 + Bonus

The salary range listed below is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

All candidates must have valid authorization to work in the U.S.