PRN, Telephone Operator

Affiliated Oncologists; Chicago Ridge (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Affiliated Oncologists is seeking a PRN, Telephone Operator to join their team. This entry-level role involves answering calls, triaging messages, and providing clerical support in a busy office environment. Ideal candidates will have a high school diploma and some experience in a medical setting, ensuring efficient communication between patients and staff.

Qualifications

• Entry-level position requiring 0-3 years of experience, preferably in a medical setting.
• Manual dexterity for operating office equipment is required.
• Vision must be correctable to 20/20, and hearing must be normal for telephone contacts.

Responsibilities

• Answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients promptly.

Skills

Communication

Customer Service

Clerical Skills

Education

High school diploma or equivalent

Job description

Join to apply for the PRN, Telephone Operator role at Affiliated Oncologists.

Overview

Join Affiliated Oncologists as a PRN, Telephone Operator! AO specializes in treating a variety of cancers including lymphoma, lung, breast, prostate, gynecologic, colorectal, and head and neck cancers. Our physicians and staff are a multidisciplinary team of highly experienced caregivers focused on helping patients and their families receive the best care and support possible.

Scope: Under direct supervision, responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

Essential Duties and Responsibilities:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients promptly.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls, connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Manages the in-house paging system.
• Performs clerical duties as assigned to maintain workflow.

Qualifications

Minimum Qualifications:

• High school diploma or equivalent required.
• Position is entry level, requiring 0-3 years of experience, preferably in a medical setting.

Physical Demands: Work may require sitting for long periods, stooping, bending, and occasional lifting of files or supplies up to 30 pounds. Manual dexterity for operating office equipment is required. Vision must be correctable to 20/20, and hearing must be normal for telephone contacts.

Work Environment: Office setting with high contact with patients and the public. Reasonable accommodations can be provided for individuals with disabilities.

Applicants will be hired into the appropriate title based on credentials and experience.