PRN Registration Clerk - Azle (Week Days/Week Nights)

Surepoint Medical Centers; Azle (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Surepoint Medical Centers in Texas seeks a friendly Customer Service representative to greet patients, verify demographics, and collect payments while delivering compassionate care. You will enter data accurately, verify insurance eligibility, and coordinate with clinical and administrative staff to keep the workflow smooth.

The role requires 1–2 years of customer service, strong teamwork, and a current BLS certification.

Qualifications

• 1–2 years of Customer Service experience.
• Strong team player.
• Maintain current American Heart Association BLS certification.
• Ability to work independently and with the public in a high-pressure environment.
• Flexibility with schedule, including day, evening and weekend hours as needed.
• Basic typing and computer proficiency.
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Ability to troubleshoot equipment errors.

Responsibilities

• Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service.
• Accurate data entry of demographic and financial information into computer system.
• Verify and communicate insurance eligibility, copays, and payment responsibilities to patients.
• Process money transactions with basic math accuracy.
• Answer phones, take messages and return voicemails.
• Provide medical records per patient request in line with HIPAA guidelines.
• Assist in an emergency by performing CPR and maintain documentation as needed.
• Maintain proficiency with office equipment and troubleshoot issues.

Skills

Customer service

Team player

Communication skills

Independent work

Flexibility

Typing

Math skills

BLS certification

Tools

Copier/Printer

Phone system

Calculator

Job description

Position Summary: Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance.

General Purpose: Customer relations; accurate posting of data entry and batch/cash drawer balancing; time management; efficient verification of insurance plans and effectively communicating to patients their financial responsibility.

Role Qualifications: Must partner with clinical and management team to provide patients and their families with excellent service.

Essential Job Functions: Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

Position Responsibilities

• Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Accurate data entry of demographic and financial information into computer system.
• Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities.
• Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment plans.
• Answer phones, take messages and return voicemails with a smile.
• Medical Records: Following appropriate HIPAA guidelines provide medical records to primary care providers, insurance carriers, referred providers and patients per patient request.
• Assist in an emergency by performing CPR and provide documentation as needed.
• Basic typing and computer proficiency
• 1 – 2 years of Customer Service experience
• Strong team player
• Maintain current American Heart Association BLS certification
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
• Flexibility with schedule; including day, evening and weekend hours as needed.
• Basic math skills and accurately process money transactions
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Ability to trouble shoot equipment errors.

Physical Demands and Work Environment:

• Physical Demands: While performing the duties of this job, the employee is occasionally required to use hands to handle or feel objects, tools or controls; walk; sit; stoop; reach; balance; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include distance vision, color vision, peripheral vision, close vision, depth perception and the ability to adjust focus. Employee must be able to perform CPR and maintain current BLS certification.
• Work Environment: While performing the duties of this job, the employee may be exposed to some chemical hazards as described in materials safety data sheets and in accordance with OSHA standards. The noise level in the work environment is usually minimal.