PRN Registration Clerk - Hulen (Fort Worth)

Surepoint Medical Centers; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Surepoint Medical Centers seeks a patient service representative to greet and assist patients, register them, and perform accurate data entry while upholding privacy and HIPAA guidelines.

The role requires verifying insurance eligibility, communicating patient financial responsibilities, and handling collections with professionalism. CPR/BLS certification and 1–2 years of customer service experience are required.

Qualifications

• 1–2 years of customer service experience
• Ability to verify insurance eligibility and patient financial responsibility
• Maintain current American Heart Association BLS certification
• Excellent communication and teamwork skills

Responsibilities

• Greet and assist patients, register them, and provide general assistance with superior service
• Data entry of demographic and financial information into computer systems
• Verify insurance eligibility and communicate patient financial responsibilities
• Collect co-pays, co-insurance, and set up payment plans
• Answer phones, take messages, and return voicemails with a positive attitude
• Provide medical records per patient request while following HIPAA guidelines
• Assist in emergencies and perform CPR as needed and document accordingly
• Demonstrate basic typing and computer proficiency
• Work independently and as part of a team in a high-pressure environment
• Maintain schedule flexibility including day, evening, and weekend hours
• Operate office equipment and troubleshoot minor issues

Skills

Customer service

Data entry

Insurance verification

Cash handling

Typing

Teamwork

Communication

Math basics

Job description

Position Summary:

Primarily responsible for effective customer service for all facilities, patients, vendors, insurance companies, referral sources and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance.

General Purpose:

Customer relations; accurate posting of data entry and batch/cash drawer balancing; time management; efficient verification of insurance plans and effectively communicating to patients their financial responsibility.

Role Qualifications:

Must partner with clinical and management team to provide patients and their families with excellent service.

Essential Job Functions:

Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

Position Responsibilities

• Stand up and greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Accurate data entry of demographic and financial information into computer system.
• Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities.
• Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment plans.
• Answer phones, take messages and return voicemails with a smile.
• Medical Records: Following appropriate HIPAA guidelines provide medical records to primary care providers, insurance carriers, referred providers and patients per patient request.
• Assist in an emergency by performing CPR and provide documentation as needed.
• Basic typing and computer proficiency
• 1-2 years of Customer Service experience
• Strong team player
• Maintain current American Heart Association BLS certification
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
• Flexibility with schedule; including day, evening and weekend hours as needed.
• Basic math skills and accurately process money transactions
• Experience with office equipment: multi-functional printer/copier/fax, multi-line phone system, calculator.
• Ability to trouble shoot equipment errors.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to use hands to handle or feel objects, tools or controls; walk; sit; stoop; reach; balance; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include distance vision, color vision, peripheral vision, close vision, depth perception and the ability to adjust focus. Employee must be able to perform CPR and maintain current BLS certification.
• Work Environment: While performing the duties of this job, the employee may be exposed to some chemical hazards as described in materials safety data sheets and in accordance with OSHA standards. The noise level in the work environment is usually minimal.